Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve West Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
372 reviews
5 stars
151
4 stars
71
3 stars
57
2 stars
24
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with numerous complaints about incorrect orders and poor service.
Order Accuracy
Frequent issues with incorrect orders and missing items were highlighted, leading to customer frustration.
Speed of Service
Customers experienced long wait times, particularly in the drive-thru, with some reporting delays even when few customers were present.
Food Quality
Several reviews mentioned undercooked or poorly prepared food, contributing to dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and enjoyed the coffee and donuts.
- ALAlivia LevesqueNov 1, 20251.0Went through the drive thru and waited over 15 minutes in line and there weren't even that many people before us.
- BBButch BrawnsonSep 20, 20255.0Loved the Cold Brew.
- MHMark HynesSep 5, 20252.0Employees playing with a roll of stickers instead of getting coffee foe the customers
- RMRoy MoriartyJul 29, 20252.0Extremely disappointed. Second time I tried to take walk for coffee but everywhere closes their lobby early. So what....I NEED a car to get coffee now. Bullshit and I'm not happy at all
- EVedwin vegaJun 23, 20255.0I'm in love with dunkin but the best services is the employee MIC ,YEIDY AND SAM.THE SERVICES IS AWESOME, FRIENDLY.
Frequently Asked Questions About Dunkin'
What are the operating hours at Dunkin' in West Springfield, MA?
Dunkin' is open daily from 5:00 AM to 9:00 PM.
What breakfast and meal options does Dunkin' offer?
Dunkin' serves breakfast, brunch, lunch, and dinner with a variety of coffee, espresso, breakfast sandwiches, donuts, and premium beverages.
Does this Dunkin' location offer drive-thru and delivery services?
Yes, this Dunkin' location has a drive-thru and offers both delivery and curbside pickup services.
Can I order ahead using a mobile app for this Dunkin' store?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android.
What are some popular seasonal drinks currently available at Dunkin'?
Current holiday offerings include the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and the Berry Sangria Refresher.
Does this Dunkin' accept credit and debit card payments?
Yes, Dunkin' accepts both credit and debit card payments.
Is free Wi-Fi available at the Dunkin' in West Springfield?
Yes, free Wi-Fi is available at this Dunkin' location.
What are some nearby places customers can visit around Dunkin' at 1333 Westfield St, West Springfield?
Nearby places include Classic Burgers for a burger or ice cream, Freihofer's Bakery Outlet for baked goods, and Sorrento Restaurant Bar and Pizzeria for Italian dining.
How can visiting nearby spots like Spices Hut and Elegant Nails Salon complement a trip to Dunkin'?
After enjoying your meal or coffee at Dunkin', you can shop for groceries or enjoy Asian cuisine at Spices Hut, or relax with beauty treatments at Elegant Nails Salon nearby.
Are there fitness and recreational options close to Dunkin' in West Springfield?
Yes, you can visit Conca Sports & Fitness gym or attend classes at Karma Yoga studio nearby for fitness and recreation.