Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve West Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
376 reviews
5 stars
153
4 stars
71
3 stars
58
2 stars
24
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of friendly and rude service, with many customers experiencing order mistakes and poor treatment from staff.
Order Accuracy
Numerous reviews highlight frequent issues with incorrect orders and missing items, leading to customer frustration.
Speed of Service
Customers report long wait times, particularly in the drive-thru, with some stating that service is consistently slow.
Food Quality
Several reviews mention undercooked or stale food, with complaints about the preparation and presentation of items.
Overall Experience
While some customers enjoy the coffee and appreciate certain staff members, many express dissatisfaction with the overall experience at this location.
- OSOlivia Stafford1 day ago1.0Asked if they had blueberry munchkins, they said yes. I asked if I could have a ten count of blueberry munchkins, and they gave me chocolate instead.
- CRChristina RavnholtDec 23, 20255.0Never had a bad experience at this Dunkies, everyone is always wicked nice and my mobile orders are correct. Even when they don't have something, they ask before subbing it and it's always appreciated. Appreciate yall!
- ALAlivia LevesqueNov 1, 20251.0Went through the drive thru and waited over 15 minutes in line and there weren't even that many people before us.
- BBButch BrawnsonSep 20, 20255.0Loved the Cold Brew.
- MHMark HynesSep 5, 20252.0Employees playing with a roll of stickers instead of getting coffee foe the customers
Frequently Asked Questions About Dunkin'
What are the operating hours at Dunkin' in West Springfield, MA?
Dunkin' is open daily from 5:00 AM to 9:00 PM.
What breakfast and meal options does Dunkin' offer?
Dunkin' serves breakfast, brunch, lunch, and dinner with a variety of coffee, espresso, breakfast sandwiches, donuts, and premium beverages.
Does this Dunkin' location offer drive-thru and delivery services?
Yes, this Dunkin' location has a drive-thru and offers both delivery and curbside pickup services.
Can I order ahead using a mobile app for this Dunkin' store?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android.
What are some popular seasonal drinks currently available at Dunkin'?
Current holiday offerings include the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and the Berry Sangria Refresher.
Does this Dunkin' accept credit and debit card payments?
Yes, Dunkin' accepts both credit and debit card payments.
Is free Wi-Fi available at the Dunkin' in West Springfield?
Yes, free Wi-Fi is available at this Dunkin' location.
What are some nearby places customers can visit around Dunkin' at 1333 Westfield St, West Springfield?
Nearby places include Classic Burgers for a burger or ice cream, Freihofer's Bakery Outlet for baked goods, and Sorrento Restaurant Bar and Pizzeria for Italian dining.
How can visiting nearby spots like Spices Hut and Elegant Nails Salon complement a trip to Dunkin'?
After enjoying your meal or coffee at Dunkin', you can shop for groceries or enjoy Asian cuisine at Spices Hut, or relax with beauty treatments at Elegant Nails Salon nearby.
Are there fitness and recreational options close to Dunkin' in West Springfield?
Yes, you can visit Conca Sports & Fitness gym or attend classes at Karma Yoga studio nearby for fitness and recreation.