Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve West Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
493 reviews
5 stars
186
4 stars
97
3 stars
72
2 stars
35
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Staff Behavior
Many customers reported unprofessional behavior among staff, including arguments and dismissive attitudes towards customers.
Product Availability
Frequent complaints about being out of stock on popular items, including donuts and drinks, were noted.
Inconsistency
Customers experienced inconsistent quality in food and drinks, with several mentioning incorrect orders and unsatisfactory food preparation.
- NCNatasha CostaDec 31, 20251.0Found this bug in my food. Been coming here for years, despite the poor customer service i’ve received more times than I count. This was a convenient location but after this, i’ll go to any other Dunkin before I ever come here again. The solution to fixing this was a $5 gift card from this franchise. It’s really clear the owners of this Dunkin don’t care or know how to run an efficient business.
- MEMERRI EllaDec 30, 20251.0I'm a good customer of Dunkin' Donuts but I'm very disappointed today. Normally, the staff is very good but not today. While placing my order through the drive-thru, everything I wanted, they didn't have but that's not really the big issue that I'm writing about, I wanted to say that on 12/30 at 4:00 p.m. at the Riverdale Dunkin, the drive-thru person was not a good representative for the business, as her tone of voice and her arrogance made me cancel my order. I do not want anyone to lose their job but this person needs to be spoken to because customer service could either make your business or ruin your business, just like she just did today, sadly.
- BMBenjamin MoralesDec 29, 20251.0I came stood there trying to order for good 10 min I got ignored, then the employees started to argue between eachother, very uncomfortable 😣😣 also mismatching orders, then more argument.... Real bad and unfortunate experience...
- AKAlison KnibbsDec 29, 20251.0WORST experience ever at a Dunkin today! My step daughter and I specifically came to this Dunkin’ Donuts for good service drove all the way from Holyoke. Unfortunately when we arrived, we got on a very long line where a female employee began to flip out for a good 5+ minutes on the employees there on her coworkers and that left no food service so that long line as well as myself and my stepdaughter had to leave awful service
- JJJulesssDec 8, 20251.0Asked for a remake because it was too sugary, I would have just remade the drink if I was him but no the worker at the window says you only put this much right? Then his coworker starts talking crap for a whole 5 minutes and being in denial when I just wanted a remake. Could have been avoided if the worker at the window just talked with grace but no basically got cussed out 🤣 what a pleasure.
Frequently Asked Questions About Dunkin'
What are the opening hours for Dunkin' in West Springfield, MA?
Dunkin' in West Springfield, MA is open daily from 5:00 AM to 8:00 PM for in-store service and from 5:30 AM to 6:30 PM for delivery.
Does Dunkin' in West Springfield offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
What kind of food and beverages can I find at Dunkin' West Springfield?
You can enjoy espresso, coffee, breakfast sandwiches, donuts, tea, and seasonal drinks like the Cookie Butter Cloud Latte and Peppermint Mocha.
How can I order ahead from Dunkin' in West Springfield?
You can order ahead using the Dunkin' mobile app available on iOS and Android, or via their online ordering portal.
Does Dunkin' in West Springfield have a drive-thru option?
Yes, this Dunkin' location features a drive-thru for convenient service.
What meals does Dunkin' serve at the West Springfield location?
Dunkin' serves breakfast, lunch, and brunch meals at this location.
Are there any coffee shops near Dunkin' at 2068 Riverdale St?
Yes, there is another Dunkin' coffee shop nearby where you can grab coffee, donuts, or smoothies.
What amenities are available near Dunkin' for electric vehicle drivers?
EV drivers can use the nearby EVgo Car Charging Station located close to Dunkin' for convenient charging while enjoying a coffee break.
Are there accommodation options near Dunkin' in West Springfield?
Yes, nearby accommodations include the Welcome Inn hotel, Bob Court Apartments, and Toll House Apartments, ideal for visitors staying in the area.
Does Dunkin' West Springfield provide free Wi-Fi and accept card payments?
Yes, Dunkin' offers free Wi-Fi and accepts both debit and credit card payments for your convenience.