Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve West Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
486 reviews
5 stars
185
4 stars
96
3 stars
72
2 stars
36
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and dismissive behavior from staff, with many customers expressing frustration over poor service and lack of attention.
Order Accuracy
A significant number of customers reported issues with incorrect orders, including missing items and wrong drink preparations.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the bathrooms, contributing to a negative overall experience.
Food Quality
Customers frequently complained about the quality of food, including cold items and poorly prepared menu items.
Staffing Issues
Many reviews pointed to understaffing and lack of training as contributing factors to the poor service and long wait times.
- CKConnor King-LatifNov 15, 20251.0Terrible wait time, understaffed, workers leave at random, do NOT come here. I ordered 2 donuts, 2 drinks and a croissant. I only got the croissant! SOME DUDE JUST DRANK OUT OF THE CUSTOMERS DRINK IN THE BACK
- ASAmy ShepardsonNov 1, 20255.0I am a cheer coach. We had our final competition today in West Springfield. I visited 4 Dunkin and was turned away by 3 of them. This store had the most kind hearted staff. I asked for a large order. They were shocked! These 4 gentlemen hustled so hard for me and the cheerleaders. Jon took my order with kindness and grace. These 4 guys went above and beyond for me! Exceptional service. And I’m happy to report not a crumb was left and our TEAM TOOK FIRST PLACE. Agawam Youth Cheer runs and WINS on Dunkin! I am so grateful for your hospitality. They all deserve a raise. Thank you from the bottom of my heart -Coach Amy
- BRBhamini RanaOct 26, 20251.0I work night shift. I asked for coffee hot. Didn’t ask me if I wanted cream or sugar. I asked for a glazed donut she said we don’t have any. I asked what donut do you have. We don’t have any. No sorry or apologies. You’re a donut shop with no donut, sad.
- MYMatthew YoungOct 12, 20253.0That facility has issues with equipment and they're always out of stock of certain products.
- ZWZen WenOct 10, 20251.0why the women giving my bf 30 munchkins and not charging him either 😡😡😡 flirting with customers very unprofessional 🐥
Frequently Asked Questions About Dunkin'
What are the opening hours for Dunkin' in West Springfield, MA?
Dunkin' in West Springfield, MA is open daily from 5:00 AM to 8:00 PM for in-store service and from 5:30 AM to 6:30 PM for delivery.
Does Dunkin' in West Springfield offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
What kind of food and beverages can I find at Dunkin' West Springfield?
You can enjoy espresso, coffee, breakfast sandwiches, donuts, tea, and seasonal drinks like the Cookie Butter Cloud Latte and Peppermint Mocha.
How can I order ahead from Dunkin' in West Springfield?
You can order ahead using the Dunkin' mobile app available on iOS and Android, or via their online ordering portal.
Does Dunkin' in West Springfield have a drive-thru option?
Yes, this Dunkin' location features a drive-thru for convenient service.
What meals does Dunkin' serve at the West Springfield location?
Dunkin' serves breakfast, lunch, and brunch meals at this location.
Are there any coffee shops near Dunkin' at 2068 Riverdale St?
Yes, there is another Dunkin' coffee shop nearby where you can grab coffee, donuts, or smoothies.
What amenities are available near Dunkin' for electric vehicle drivers?
EV drivers can use the nearby EVgo Car Charging Station located close to Dunkin' for convenient charging while enjoying a coffee break.
Are there accommodation options near Dunkin' in West Springfield?
Yes, nearby accommodations include the Welcome Inn hotel, Bob Court Apartments, and Toll House Apartments, ideal for visitors staying in the area.
Does Dunkin' West Springfield provide free Wi-Fi and accept card payments?
Yes, Dunkin' offers free Wi-Fi and accepts both debit and credit card payments for your convenience.