Chipotle Mexican Grill

Reviews

• CC

  carlos caraballo

  Jan 29, 2026
  5.0
  Issac and nick have the best customer service food was on point
• D1

  Dizzykid 123

  Jan 29, 2026
  1.0
  The manager was extremely rude and corporate would not help me with a refund please don’t go here extremely disappointed
• BG

  Briana Glass

  Jan 24, 2026
  1.0
  Bathroom worse than a truck stop bathroom. Been in there 3 times & restaurant always dirty. Afraid to use their bathroom. Service is so so but Friday night the service was excellent from the burrito maker very nice & professional & a hard worker who cared about the customer. 5 stars. The bathroom on the other hand-it was so bad the other night it was a public health issue. You could get sick. If I was able to contact the district manager I would have that night.
• SC

  saucy colin

  Jan 16, 2026
  5.0
  Im not gonna lie. I been going to this West Springfield location for the past 7 years now and they have had their ups and downs. During and after covid they were quite terrible and it was a gamble anytime you would go with the amount of chicken they would give. But in the past few months, things have changed. I don’t know if being nice to the worker scooping the chicken helps or not but I have been getting great portion sizes recently. The taste has been on point too with their rice and chicken seasoning. I know some chipotles don’t season the rice or chicken as well so that is why I am adding that.
• RL

  Ryan Lopez

  Jan 13, 2026
  1.0
  Usually come here, Orders are usually good sized when you are in person in line.. I always get double protein for the last few weeks while order via the app or phone for pick up it’s like I’m paying for 5 pieces rather then for double protein for no reason it’s barely a scoop of protein. Ima start going somewhere else.