Chipotle Mexican Grill

Reviews

• AA

  Alex

  Dec 31, 2025
  2.0
  I’m done giving this Chipotle a chance. Last night I placed an order in the app to be ready for 8:10pm. I arrived at the restaurant, saw that the app said it was ready, and went inside. My order wasn’t there so I waited as more takeout customers came in. The place was packed, but it always is, and it was absolutely filthy (it always is too). I waited about 10 minutes before giving my name and the person making orders said it was being made. Overall, I spent about 40 minutes waiting as I watched the line inside get served and other takeout orders get their orders as well. Then a verbal argument broke out with a customer and I thought the police were going to be called…finally when the employee asked my name, he offered me a bag with a name not even close to mine, and then handed me my bag off some shelf. It was cold. So I waited 40 minutes for cold food. This is not the first time I’ve waited forever for my order and I’ve even had my food taken before. Also it’s crazy how messy it always is in there. Trashes overflowing, tables not bussed, out of utensils, trash littered around the drink area…last night was my last straw there. This Chipotle is constantly understaffed and overwhelmed. They need someone to come in and figure out how to manage it more efficiently because this is crazy. I’ll happily drive out of my way now to go to another one.
• AF

  Andrew Felicano

  Dec 30, 2025
  1.0
  Ispent a lot of money there. No more. Not at this location.
• ET

  Emily Traynor

  Dec 30, 2025
  1.0
  My friend and I got one bowl to share so we wanted to put some of the items on the side and we said we didn’t want to be difficult and she said “don’t want to be difficult”? And in a rude tone. she kept sighing at us as we ordered. The only items we wanted on the side was the guac and sour cream. We ended up spending $30 on one bowl because they put the items on the side.
• YM

  Yeira Martinez

  Dec 21, 2025
  1.0
  Went in for the first time yesterday 12/20/25, called before going in and asked about the BOGO promotion they had and lady said still going on. I went in and first the mess in there in the kitchen was disgustingly awful. I asked again about the promotion and the lady serving my day and was amazing and super nice said yes. I go and pay after two bowls were made and the young girl at the register asked if I had a holiday shirt on as per the promotion and I said no one ever told me about that and I called and asked before ordering my food about it. We were the only ones there not busy at all and yet the place was filthy. The girl said she couldn’t give me the promotion and charged me for two but I asked if she can make an exception but didn’t respond and I even asked for a manager and no response. I was so mad because instead of just maybe go through with the BOGO she threw it out instead. What a WASTE OF FOOD!!!!! I was so disappointed and hurt, all I wanted was to get my daughters food after coming out the hospital. Reason I didn’t have a holiday shirt on and plus I wasn’t told! Never again coming to this location!
• LC

  Lee Ann Cook

  Dec 1, 2025
  2.0
  My burrito bowl from the West Springfield Chipotle was 1/3 the size of all the other Chipotles. Extremely disappointing and a waste of money.

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