Business Details
About
Mexican Restaurant
Chipotle West Springfield, MA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
822 reviews
5 stars
358
4 stars
154
3 stars
62
2 stars
52
1 star
196
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food when it was fresh, but many reported issues with food being cold, poorly prepared, or missing key ingredients.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables, overflowing garbage, and unclean food preparation areas.
Service Speed
Service was frequently criticized for being slow, with long wait times and understaffing reported during busy hours.
Customer Service
While some staff were noted as friendly and accommodating, many reviews mentioned rude or unprofessional behavior from employees.
Inventory Issues
Customers often reported that the location was out of key ingredients, leading to dissatisfaction with their orders.
- PLPat Last2 days ago4.0Did an online order. My food was stolen when I arrived. The staff was very accommodating though and replaced it, no problem. You think the corporate level at Chipotle would be doing something to stop the theft of customer food, but after I looked into the problem, it's apparently well known and the company seems fine with it.
- JAJ A4 days ago1.0We went in to order, 11/20/25 4:24pm The girl manager had an attitude, we complemented the African American worker that was making the bowl for the cx in front of us cuz the bowl looked good well porpotioned, the manager looked annoyed that we complemented her and started to reprimand the worker in front of us for making the bowl too full and cut her off from serving us and she started to serve us with an attitude. We are paying customers and to deal with workers especially “ managers” like her it’s disappointing.
- BBBrianaNov 10, 20255.0I came in tonight for a burrito. I initially placed my order and paid. When I got to my table, my burrito wasn’t wrapped properly, and everything was falling out, so I went to the front to see how to resolve this. Isaac was a pleasure!!! He saw that I was frustrated and immediately interjected and offered his help. Not only did he perfectly wrap my burrito, but he also offered a bag of chips for the hassle. 10/10 Service, Professionalism and Attitude from Isaac!
- CCClaudia CiancaNov 10, 20251.0I was there on Friday evening. We were ordering and my daughter fainted. NO ONE did anything, the lady that was doing out bowls just started preparing other customers food. Everyone ignored that there was a child in the floor. Don’t you have protocols? Do you know anything about customer service? Once I was able to sit my daughter, the cashier just asked me to pay, and she was the only person to ask me if I needed a soda for my daughter. The lady that prepared the food was visibly annoyed because I took the time to sit my daughter. I would never recommend this place to anyone.
- PPPichonNov 9, 20251.0Worse chipotle in mass.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in West Springfield serve?
Chipotle offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill in West Springfield, MA?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle in West Springfield offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle West Springfield?
You can order online via the Chipotle app or their website at https://order.chipotle.com/.
Are there rewards programs available for Chipotle customers in West Springfield?
Yes, by signing up for Chipotle Rewards, customers can get exclusive offers and earn free food.
Where is Chipotle Mexican Grill located in West Springfield?
It is located at 241 Memorial Ave, Hampden, West Springfield, MA 01089.
Are there other Mexican restaurants near Chipotle West Springfield?
Yes, Taco Bell, another Mexican restaurant, is nearby for alternative dining options.
Can I visit any shopping centers near Chipotle in West Springfield for a day out?
Yes, Century Center is a nearby shopping center where you can shop before or after your meal.
Where can I fuel up or get automotive services near Chipotle West Springfield?
Speedway gas station, Jiffy Lube automotive services, and AutoZone parts store are close by for your vehicle needs.
Are there beauty salons near Chipotle in West Springfield?
Yes, Beauty Nails Care, Butterfly Beauty Bar, Great Clips, Hair Cuttery, and Tip Top Nails are nearby beauty salons and nail care centers.