7 Brew Coffee

Reviews

• BC

  Bil C

  1 day ago
  3.0
  I've been here countless times since they opened in West Springfield, MA. It felt like the best thing that's happened in the area after a decade. Recently however, I noticed a decline in both quality and service. What I've enjoyed about their products is the consistency - the coffee is great every time - which is quite different from the Sbux experience of being a hit or miss every time. The last few experiences; - coffee grinds at the bottom of my drinks - the music playing was quite explicit in language and while I recognize that's a preference issue, I used to think it was a family friendly environment - the staff is not properly educated on and with conveying company policies; needs re training perhaps - the lack of consistency is starting to get frustrating and even addressing the issue at this location has become problematic - I was last met with the assumption that I drove out to another location just to bring a drink back here to have it re made... absolutely wild
• JJ

  jackson

  3 days ago
  5.0
  Great drinks! My kids love their milkshakes. The place is a little dirty, trash area mainly but I did speak to one of the girls at the desk and they’re getting it fixed. Cool place overall
• TT

  Tuto

  4 days ago
  1.0
  i sat in the right side of line for an hour and watched cars just pass me and go i. and out quickly in the other lane it was pretty frustrating to be there that long for one drink and it wasn’t even worth the hype
• VO

  venus owens

  Mar 4, 2026
  1.0
  I am having difficulty articulating my thoughts. The opening of a 7brew location in my town was a welcome development, as my fiancé and I would regularly drive to Vernon on Sundays to get coffee, given the exceptional quality of 7brew. Now that we have a location nearby, I visit at least three times a week, as evidenced by my rewards book. Today, I placed my order and everything seemed fine as I conversed with Klay. As my drinks were being prepared, I observed that they looked appealing. The individual who prepared the drinks brought out the last one, and I simply stated, 'Hey, you made those drinks.' The response I received was, 'I made all of them.' Before I could express my appreciation, she swung her ponytail and walked away, essentially giving me her back. I am unsure if she perceived my comment as a complaint, but her behavior was unprofessional and not appreciated. As someone who always strives to treat others with kindness, I believe it is essential for individuals in customer-facing roles to maintain a positive attitude, particularly when representing a business. Although I am inclined to say that I will not return, my fondness for 7brew will likely prompt me to continue visiting, and I will definitely be contacting the management to address this issue.
• LL

  Liz

  Feb 25, 2026
  5.0
  All around great experience, Tiana took my order and was so kind and polite, she made a great atmosphere and service experience, and the drink was amazing!!! Brianna also checked in on me when she saw I had been waiting and she was super friendly and helped in making a friendly inviting atmosphere!!

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