Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve West Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
When I was taking my order she was rushing me and sounded kinda rude. I ordered an iced coffee with extra French vanilla extra cream cause I wanted something nice and sweet and she damn near gave me black coffee now I’m all energize . Was not my plan for the day. And even when I went to pay she had face not good customer service on a happy Sunday .
FB
Franky B
Mar 3, 2026
1.0
This Dunkin’ is consistently running out of product, and it’s clearly because they don't know how to portion. Their Refreshers are always over-concentrated nothing like what you get at any other location. They are overusing product, which explains why they had a truck delivery on Sunday and are already sold out by Tuesday.
To make matters worse:
The App is never updated They let you pay for items they don't have.
They change your order without asking, and when you confront them, the only response you get is "we ran out" delivered with a massive side of attitude.
This has happened 3 out of the 4 times I’ve visited this week. It’s always some BS, no matter the time of day.
The only saving grace: The older lady who works the morning shift. She is the only person there who actually knows what she’s doing. Everyone else, including the managers, seems completely incompetent when it comes to ordering supplies and training staff.
Best Advice: Take the extra few minutes to drive to any other Dunkin’. This one is a mess. Do better, Dunkin’!
JJ
Jerry
Mar 2, 2026
1.0
This location is consistently unprofessional. At the drive-thru, you’re greeted by someone practically barking “what do you want?” so fast you can’t even understand it. When I asked them to repeat themselves, I was met with attitude.
I usually stop by between 5:00–5:30 a.m. before work, and the service is almost always poor. There’s an older woman—possibly the manager—who regularly comes across as rude and dismissive.
What’s worse, my order is frequently wrong. I order a simple cold brew with caramel, yet they somehow forget it or barely add any at all. My sandwich is often overcooked, undercooked, or missing ingredients like cheese, bacon, or jam.
I’d recommend avoiding this location and going somewhere else if you want your order made correctly and basic courtesy.
RH
Ramazan Harmaner
Feb 7, 2026
1.0
I ordered a large iced coffee with less ice, but received a cup that was almost half full. When I asked about it, the staff claimed this was “store policy” — that asking for less ice means less coffee. That makes no sense, especially when paying for a large size.
On top of that, the staff was rude and unprofessional when I raised the issue instead of trying to resolve it. I have photos showing the cup was barely half full.
Very disappointing experience. Poor customer service and misleading portioning. I would not recommend this location.
RT
Reggie “Rt” Trust
Feb 5, 2026
5.0
Not a huge Dunkin fan but I found the coffee at this location is usually fresh. The workers are all solid too
What are the operating hours of Dunkin' in West Springfield, MA?
Dunkin' in West Springfield is open daily from 5:00 AM to 9:00 PM with delivery hours from 5:30 AM to 7:30 PM every day.
Does this Dunkin' location offer drive-thru service?
Yes, this Dunkin' location features a drive-thru for convenient ordering and pickup.
Can I order ahead or use a mobile app to order from this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple and Android devices for a fast grab and go experience.
Does Dunkin' in West Springfield offer curbside pickup and delivery options?
Dunkin' offers delivery service but does not have curbside pickup at this location.
What types of meals are served at this Dunkin' location?
This Dunkin' serves breakfast, lunch, and brunch meals.
What specialties does this Dunkin' offer to satisfy different cravings?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea to satisfy a variety of cravings.
Are there any nearby entertainment options near Dunkin' in West Springfield?
Yes, nearby are Rave Cinemas, Cinemark West Springfield 15 and XD, and West Springfield 15, offering movie experiences you can enjoy before or after your visit to Dunkin'.
Where can I find financial services near Dunkin' at 11 Pierce St?
Nearby financial services include Liberty Tax, Westfield Bank, Bank of America ATM, and LibertyX Bitcoin ATM, which might be convenient if you need to take care of financial errands when visiting Dunkin'.
Are there convenient places nearby to ship packages or print documents?
Yes, The UPS Store and UPS Access Point location are close by and provide courier, delivery, and printing services that customers may use during their trip to Dunkin'.
What is special about the holiday menu at Dunkin' this season?
This holiday season, Dunkin' offers new specialties like the Cookie Butter Cloud Latte and the Berry Sangria Refresher, along with the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, providing festive options for customers.
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