Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
986 reviews
5 stars
353
4 stars
200
3 stars
166
2 stars
81
1 star
186
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect orders, missing items, and failure to follow customization requests.
Service Quality
Many reviews highlighted poor customer service, including rude staff, long wait times, and lack of acknowledgment from employees.
Food Quality
Several customers complained about food being cold, greasy, or poorly prepared, with specific mentions of soggy buns and overcooked items.
Cleanliness
Feedback indicated that the restaurant's cleanliness was inconsistent, with reports of dirty restrooms and unclean dining areas.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and quick service during their visits.
- OSOuli SarkisDec 28, 20251.0On the 28th of December, i passed by this branch and ordered some food for takeaway. Unfortunately when I reached home, my order was missing a big mac sandwich. Mistakes happen, but when I tried calling the place to inform them of this mistake, they never answered and no one picked up the phone. Maybe writing here could grab their attention. This but is the pick up order number.
- MBM BDec 24, 20251.0Just Bought a Med Coffee. Got a Cup thats a Leaker. Corp must not be checking quality of vendors product. Vendor did not use enough glue or a glue that can not take the coffee temp. What the Use of mentioning there a problem instead of a tel # i get Email BS. Great Customer Relations (Not). Lets see how long it takes to fix the issue.
- AGAndrew GambardellaDec 23, 20252.0Every time, without fail, they get part of my order wrong. I ordered a Deluxe McChicken meal, they gave me just a Deluxe burger. Not even the meal. They got the other parts right but this isn't acceptable. This isn't the first time, please step it up guys
- NYNdetsa YakobiDec 14, 20255.0Nice place
- DDDaniel DouglasDec 8, 20255.0It's McDonald's!!!!
Frequently Asked Questions About McDonald's
What are the standard hours of operation for McDonald's in West Roxbury, MA?
McDonald's in West Roxbury, MA is open daily from 6:00 AM to 10:00 PM.
Does this McDonald's location offer delivery services?
Yes, delivery is available daily from 6:00 AM to 1:00 AM, including same-day and no-contact delivery options.
Are there drive-thru services available at this McDonald's?
Yes, the drive-thru is open every day from 6:00 AM to 1:00 AM.
How can I place an order online or through a mobile app for McDonald's in West Roxbury?
You can order online via the provided delivery URL or use the McDonald's app available for iOS and Android devices.
What payment options are accepted at this McDonald's location?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What types of food and dining categories does this McDonald's offer?
This McDonald's offers fast food including breakfast, burgers, sandwiches, coffee, ice cream, frozen yogurt, and more.
Is there WiFi available at this McDonald's?
Yes, free WiFi is one of the services offered at this McDonald's.
Are there any notable places near McDonald's where I could visit after eating?
Nearby attractions include the Museum of Bad Art and Kids' Fun Stop playground, perfect for a cultural or family outing after your meal.
What other fast food options are near this McDonald's in West Roxbury?
Nearby fast food options include Dunkin', Arby's, Popeyes® Louisiana Kitchen, Burger King, Taco Bell, and Long John Silver's | Taco Bell.
Are there nearby facilities for fitness or car services around this McDonald's?
Yes, nearby fitness centers include Inclusive Fitness and FitWorx Weight Loss Center; automotive services include Town Fair Tire and Parkway Toyota of Boston.