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Dunkin' Zero
Brand Certified

Dunkin'

4.2
(233 reviews)

Business Details

(617) 323-2657
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Roxbury, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Dunkin'
5318 Washington Street, West Roxbury, MA
02132, United States

Hours

Reviews

4.2
233 reviews
5 stars
140
4 stars
49
3 stars
20
2 stars
6
1 star
18

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality vary significantly, with some praising the friendly and efficient staff while others report poor service and order inaccuracies.

Staff Performance

The performance of staff is inconsistent; some employees are noted for their friendliness and ability to remember orders, while others are criticized for being unhelpful and making mistakes.

Food Quality

Food quality is hit or miss, with some customers enjoying fresh and well-prepared items, while others received cold or stale food.

Cleanliness

The location is generally reported as clean and well-maintained, contributing positively to the customer experience.
  • JB
    jose burgos
    Feb 1, 2026
    1.0
    Bagel wasn’t toasted, hard, and felt stale had to throw it away.
  • YB
    Ynk Blu
    Oct 28, 2025
    1.0
    After getting a hard as a rock wrap in the other store on route 1 in Dedham I figured I try this one. Again the wake up wrap was hard and the cheese burnt black. Since they moved across the street it has gone down hill.
  • JG
    Joseph Garcia
    Oct 20, 2025
    1.0
    How you have one job to do and mess it up all you have to do is make the food and make sure everything is in the bag ridiculous
  • AR
    Amanda Roman
    Oct 8, 2025
    5.0
    Love this dunkin donuts i always doordash from only this dunkin because it makes my coffees worth the money so perfect!
  • SC
    Sonali Chakraborty
    Sep 25, 2025
    5.0
    I ordered an iced chai, a Boston Cream donut, and a BEC. Pretty reasonable prices! Also, shoutout to the guy who paid for my drink!

Frequently Asked Questions About Dunkin'

What are the hours of operation for this Dunkin' location?

This Dunkin' location is open daily from 5:00 AM to 7:00 PM.

Does this Dunkin' offer delivery and pickup services?

Yes, this Dunkin' offers delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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