Dunkin'

4.1
248 reviews
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Business Details

1191 Main St, West Concord, MA
01742, United States
(978) 287-4100
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Concord, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1191 Main St, West Concord, MA
01742, United States

Hours

Reviews

4.1
248 reviews
5 stars
136
4 stars
58
3 stars
23
2 stars
14
1 star
17

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly and attentive staff, while others report rude behavior and incorrect orders.

Cleanliness

The establishment is generally noted for being clean, though some reviews mention dirty floors and worn furniture.

Order Accuracy

Many customers express frustration with order accuracy, citing frequent mistakes and long wait times for correct orders.

Atmosphere

The atmosphere is described as pleasant and welcoming, but some customers find the music too loud and the parking limited.

Staff Friendliness

While many reviews highlight the friendliness of the staff, there are notable instances of poor customer service that detract from the overall experience.
  • RM
    Ruben Monrroy
    Nov 18, 2025
    5.0
    Good and clean place with friendly employees
  • MM
    Moon
    Sep 30, 2025
    1.0
    Truly the rudest staff. I was the first in line (with only one person behind me, who came in a few minutes after me) and when I was finally able to order - the lady asked what I wanted and when I was halfway through my order, she interrupted me and asked the man behind me what he would like, then proceeded to get him what he ordered. Then she came back to me and said “what do you want?” And baffled, i said “i was literally in the middle of ordering…” then proceeded with my order. Idk what her deal is. She came off entitled and clearly hated her job - but it isn’t the customers fault for her misery. Regulate your emotions, be kind and treat the customers with care and attention.
  • DA
    Dany Aguilar
    Sep 10, 2025
    5.0
    Excelente servicio
  • JL
    João gabriel Lopes
    Sep 3, 2025
    5.0
    Very pleasant environment and very nice attendants❤️❤️❤️❤️❤️❤️❤️❤️❤️✅✅
  • KK
    Kirk Kinder
    Sep 2, 2025
    2.0
    It was a quiet Labor Day and Concord Teacakes (recommended) was closed. I was the only customer at DD. Three employees were having an enthusiastic conversation in Portuguese. I waited for a couple of minutes, feeling ignored and like I didn't belong there and that I was interrupting them. I lost my enthusiasm for a cappuccino and walked out. Luckily, I went across the street and discovered that the 7-11 has flavored cappuccino-like coffees to order AND respectful employees.
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in West Concord, MA?

Dunkin' in West Concord, MA is open from 4:30 AM to 7:30 PM Monday through Saturday, and from 5:00 AM to 7:00 PM on Sunday.

Does Dunkin' in West Concord offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for your convenience.