Dunkin'

3.9
324 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Brookfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
92 W. Main St, West Brookfield, MA
01585, United States

Hours

Reviews

3.9
324 reviews
5 stars
166
4 stars
63
3 stars
43
2 stars
15
1 star
37

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed; some report friendly and efficient service, while others mention rude staff and long wait times.

Order Accuracy

Many customers express frustration with incorrect orders, particularly during busy hours, leading to disappointment.

Coffee Quality

While some customers praise the coffee as consistently good, others complain about inconsistencies in taste and temperature.

Staff Attitude

The attitude of staff varies significantly; some customers appreciate the friendliness, while others report negative interactions.

Cleanliness and Environment

The location is generally described as clean and well-maintained, contributing positively to the customer experience.
  • RW
    Ryan Wilhelmi
    Nov 8, 2025
    5.0
    Drinks are consistently better than most Dunkins. Service is quick and friendly
  • LA
    Luz Alvarez
    Sep 8, 2025
    1.0
    I just got a coffee at 6 pm they took to long to give me a small hot 2 cream 5 sugars when i took a sip of my coffee i dont know what coffee they pit on my cup i have to spit out the sip like nasty as coffee never taste that on my life this how lazy people work and treat customers for me it looks like they were cleaning and they put whatever coffee they have in the back cold heat up and served that to me this is how people get sick
  • EH
    Eric Hoffman
    Aug 24, 2025
    1.0
    Walked in, ignored for 5 min, left. Got into drive in, took 5 min to have order taken, then another 10 min waiting in line. Left without collecting my order. Worst DD service in my life!
  • MO
    mike oliver
    Aug 23, 2025
    1.0
    I order midnight coffee and they just don’t care and give you the watered down regular crap they brew..that’s why I stopped going there.. need more Starbucks around!!!
  • BB
    BlackOxcide
    Jul 11, 2025
    3.0
    Really need to staff more than one girl at night. Ben Afleck really cost that much,?

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in West Brookfield, MA?

Dunkin' in West Brookfield, MA is open daily from 4:00 AM to 9:00 PM.

What meals does Dunkin' serve at this location?

This Dunkin' location serves breakfast, brunch, and lunch options.