Dunkin'

3.7
241 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Bridgewater, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
387 W Center St, West Bridgewater, MA
02379, United States

Hours

Reviews

3.7
241 reviews
5 stars
109
4 stars
52
3 stars
22
2 stars
8
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, particularly during busy hours, leading to a negative experience.

Order Accuracy

Many reviews highlighted consistent issues with incorrect orders, including wrong items and preparation errors.

Speed of Service

Customers frequently mentioned long wait times, especially in the drive-thru, with some experiencing delays even when ordering ahead.

Food Quality

Several reviews noted that food items, particularly coffee and sandwiches, were often poorly prepared or burnt.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and noted improvements in service quality during certain visits.
  • MJ
    Maribella Jokesonuhoe
    5 days ago
    1.0
    If I could put no stars I would this place is trash just caught one of the employees grabbing donuts and eating them with gloves on THE SAME GLOVES HES TOUCHING THE CASH WITH, I will never spend my money here again I walked out I was so grossed out
  • CT
    Christopher Thibeault
    Dec 26, 2025
    1.0
    Paid $10 for a coffee and wraps coffee watered down and wraps had ice-cold bacon
  • RP
    Ryan Pascarelli
    Dec 24, 2025
    1.0
    If I could give negative stars I would. I ordered a shaken espresso and I said no sugar. The lady on the speaker said sharply we don’t put sugar in it. She put in brown sugar espresso on the screen. Gave me serious attitude and hurried me along. As I got to the window I tried explaining that I don’t want sugar and the girl at the window was very confused. They finally made it and when I tried it, it was made wrong. I asked the manager what milk she put in and she said oat milk. I said I didn’t ask for oak milk, it should be just milk and espresso. And she rudely told me, “I know how to make it”! They brought me out the espresso after a minute or so and it was still made wrong. I will never go to this dunkin again. I’ve never had a manager from a coffee shop treat me so poorly. Avoid at all costs.
  • JH
    jerry he
    Nov 7, 2025
    1.0
    This was my go to dunkins for a couple years now. Ever since they remodeled their store into a modern dunkins with the tap, their entire crew and system and quality control of their food and drinks has declined. Coffees never made right anymore and bacon for their sandwiches are never crispy half cooked and bread are overtoasted burnt hit or miss. Big side note, today being the big reason for this review is just how lack of caring their crew is to the brand new store. Just mess everywhere and huge body odor smell upon entering the premises. Get the store checked out ASAP.
  • MM
    Mandy Martin
    Oct 23, 2025
    1.0
    This morning I pulled through the drive-through ordered a medium coffee and a muffin came to $5.29, The young girl at the window took my gift card swiped. It handed me my coffee and said thank you. Have a nice day. I said to her I ordered a muffin as well. She turns away from me. She looks at the rack. She grabbed a bag, handed it out the window says nothing. I look in the bag, no napkin. I then asked her for a napkin and she stood there in the drive-through window, staring at me. I asked her again for a napkin. She slowly turns, walks away, gets one napkin, and then slowly walks back to the window, not handing it to me. I finally got very frustrated and I said to her, I am on my way to work. Could I please have that napkin. I don’t understand why we have people at the drive-through who act like we are putting them out. Secondly I think Dunkin’ Donuts should always provide napkins with any order that is taken through the drive-through. If you’re inside, you can get your own napkin. Very disappointed in the customer service this morning.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in West Bridgewater, MA?

Dunkin' in West Bridgewater operates Monday to Friday from 4:00 AM to 7:00 PM, and on Saturdays and Sundays from 4:30 AM to 7:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.