Dunkin'

3.7
235 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Boylston, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
244 W Boylston St, West Boylston, MA
01583, United States

Hours

Reviews

3.7
235 reviews
5 stars
110
4 stars
42
3 stars
25
2 stars
7
1 star
51

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with many experiencing incorrect orders and long wait times.

Order Accuracy

A significant number of reviews highlighted consistent issues with order accuracy, with many customers receiving the wrong items or incomplete orders.

Cleanliness

While some customers praised the cleanliness of the location, others reported unsanitary conditions and poor hygiene practices among staff.

Coffee Quality

Feedback on coffee quality was mixed, with some customers enjoying their drinks while others complained about old-tasting or improperly made beverages.

Customer Experience

Positive experiences were noted for friendly and efficient service at certain times, but these were overshadowed by frequent complaints about staff behavior and service speed.
  • CS
    Charlie Sherman
    Oct 23, 2025
    5.0
    I truly enjoyed my Dunkin experience!!!
  • TC
    Thomas Cruickshank
    Oct 19, 2025
    5.0
    Great coffee
  • AM
    Aaron M
    Oct 5, 2025
    1.0
    We went a little after noon on a Sunday. They literally cut us off from finishing our order and told us to pull forward. Then got the part we were alowed to order wrong. They were really rude and mad that we tried to finish our order at the window and ignored the additions to the order. It was astonishingly terrible service.
  • JF
    Jayson Foley
    Sep 1, 2025
    1.0
    Can’t even make the coffee right!! You literally are a coffee shop! The only coffee shop that’s is consistently inconsistent. All Dunks in this franchise are consistently disappointing.
  • AR
    Andrew Ruston
    Jul 17, 2025
    1.0
    This store is a disaster!! Ordering is always a difficult task, and I need to frequently correct the order at the window. I had an employee yell at me and give me the middle finger in the background while I was having a conversation with the manager about these issues. I'll be looking for a new location to get my SIMPLE order of 2 coffees and 2 donuts...

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in West Boylston, MA?

Dunkin' in West Boylston is open daily from 5:00 AM to 7:00 PM, with Sunday opening at 6:00 AM.

Can I order from Dunkin' ahead of time or use delivery services?

Yes, you can order ahead using the Dunkin' app or website, and they offer delivery service during their operating hours.