Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
328 W Boylston St, West Boylston, MA
01583-2341, United States
Hours
Reviews
4.3
1,121 reviews
5 stars
636
4 stars
296
3 stars
116
2 stars
26
1 star
47
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the friendly and helpful staff, although some reported issues with order accuracy and management responsiveness.
Food Quality
The food received mixed reviews; while many enjoyed the burgers and ice cream, there were complaints about cold or improperly prepared items.
Cleanliness
The facility was generally noted as clean, but some customers mentioned sticky tables and dirty conditions at times.
Drive-Thru Experience
The drive-thru was often described as slow and problematic, with long lines and occasional order mix-ups.
Pricing
Customers found the prices to be on the higher side compared to other fast food options, but many felt the quality justified the cost.
- CSCheryl Stuart-VailOct 14, 20255.0Friendly staff, quick pit stop on long drive. Clean facility
- MDMike DvareckasOct 13, 20255.0Ice cream
- SBS.L. ButlerOct 12, 20255.0Delivery is hot, delicious and my moolatte is cold and refreshing..sometimes I order fries.. when I do they are fresh and just right .. DQ is awesome
- PCPaul ChambersSep 25, 20255.0My family love their blizzards and "cup cakes" which are a 1 person icream cake in a small plastic cup with prize on the top. If you love their full-size ice cream cakes you will love their cupcakes. Their drive through can get busy so I often run in and grab the premade cupcakes in the freezer!
- BMBil McArthurSep 20, 20252.0There were three people inside the checkout window. Flirting and having fun. Meanwhile there was line of cars out and onto West Boylston street. While I was at the window, I was given most of my order as the three people ("glasses girl", "Scorpion arm tattoo man" and "Headset boy") meandered around talking to each other while people were waiting. Eventually I was given my complete order. (also, to "Headset boy" Remove the microphone from your shirt, you sound like you have a mouth full of oatmeal) Also, at least TRY to sound like you're paying attention and ALWAYS repeat the order back so there aren't mistakes (again)
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in West Boylston, MA?
Dairy Queen Grill & Chill is open Monday to Thursday from 9:30 AM to 9:30 PM, Friday and Saturday from 9:30 AM to 11:00 PM, and Sunday from 10:00 AM to 9:30 PM.
What type of food and treats can I find at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and DQ Cakes at Dairy Queen Grill & Chill.
Does Dairy Queen Grill & Chill offer any family-friendly amenities?
Yes, the location is family-friendly with booster seats, high chairs, outdoor seating, restrooms, and is wheelchair accessible. It also offers free WiFi and a drive-thru for convenience.
Can I order food online or use a mobile app for deals at Dairy Queen Grill & Chill?
Yes, you can place pickup orders online through their website and download the Dairy Queen app to access exclusive deals and rewards.
Is there a drive-thru available at the Dairy Queen Grill & Chill in West Boylston?
Yes, this location features a drive-thru for quick and convenient service.
Are dairy-free or allergen-friendly options available at Dairy Queen Grill & Chill?
The profile does not specify allergen-friendly options; please contact the location directly at +1 508-853-2700 for specific dietary accommodations.
What nearby places can I visit along with Dairy Queen Grill & Chill?
Nearby you can visit restaurants like West Boylston Seafood and Oli's Italian Eatery, perfect for exploring more dining options after enjoying Dairy Queen.
Where can I find banking services near Dairy Queen Grill & Chill?
Berkshire Bank and Commercial Bank & Trust Co. are located nearby if you need banking services when visiting the area.
Are there any beauty or spa services close to Dairy Queen Grill & Chill?
Yes, Serenity Nails & Spa, Browtique beauty salon, and Graceful Beauty by Dawn spa are nearby for a relaxing visit after your meal.
Is the Dairy Queen Grill & Chill in West Boylston easy to find for families with kids?
Yes, the location is family-friendly with amenities suitable for children, and it is situated near several local businesses and services making it easily accessible.