Dunkin'

4.0
263 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Watertown, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
640 Arsenal St, Watertown, MA
02472, United States

Hours

Reviews

4.0
263 reviews
5 stars
141
4 stars
50
3 stars
37
2 stars
8
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praise friendly and attentive service, others report rude behavior and poor management.

Coffee Quality

Opinions on coffee quality vary significantly; some customers love it, while others complain about burnt or poorly made drinks.

Cleanliness

Several reviews highlight cleanliness issues, particularly in the dining area and bathrooms, with some customers choosing not to order due to unsanitary conditions.

Food Quality

Food quality is inconsistent, with complaints about burnt sandwiches and cold items, alongside some positive remarks about specific menu items.

Speed of Service

Service speed is generally praised, but there are instances of long waits and understaffing during busy times.
  • MS
    Maggie Salmon
    Dec 31, 2025
    5.0
    I’ve only been here a handful of times but I’ve noticed that this Dunkin has the kindest staff team !!!
  • VA
    Varteni Akian
    Dec 9, 2025
    5.0
    Best Dunkin coffee around. Coffee always made to perfection
  • MM
    Meep (Meep)
    Nov 6, 2025
    5.0
    Friendliest dunks staff around!
  • DL
    Donna L
    Oct 31, 2025
    1.0
    I am not sure if Dunkin changed their coffee beans, however, the coffee there just isn't good anymore. None of my local Dunkins can make an iced coffee worth buying.
  • KD
    Kyara Diosdado
    Sep 21, 2025
    5.0
    Fast service, and actually listen to my coffee order!!

Frequently Asked Questions About Dunkin'

What are the holiday specialty drinks currently available at this Dunkin'?

During the holiday season, you can try the new Cookie Butter Cloud Latte and the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, as well as the new Berry Sangria Refresher.

What are the regular opening hours for this Dunkin' store?

This Dunkin' location is open Monday through Saturday from 4:30 AM to 7:30 PM, and on Sunday from 5:00 AM to 7:00 PM.