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Taco Bell

3.4
(739 reviews)

Business Details

118 West Street, Ware, MA
01082, United States
(413) 967-4898

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 118 West Street in Ware. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
118 West Street, Ware, MA
01082, United States

Hours

Reviews

3.4
739 reviews
5 stars
259
4 stars
140
3 stars
122
2 stars
59
1 star
159

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, with long wait times in both drive-thru and in-store, often leading to frustration.

Staff Training

Many reviews highlighted a lack of training and professionalism among staff, resulting in poor customer interactions and incorrect orders.

Food Quality

While some customers enjoyed the food, many others complained about incorrect orders, missing ingredients, and overall poor food preparation.

Management Concerns

Several reviews pointed to poor management practices, including understaffing and inadequate handling of customer complaints.

Mixed Customer Experiences

Despite the negative feedback, a few customers praised individual staff members for their friendliness and helpfulness, indicating some positive experiences.
  • DD
    Declan
    4 days ago
    2.0
    Took 30 minutes to get the food Then once i got it it was overcooked all my food almost lose a tooth eating it didn't even finish. The boxes didn't match the orders didn't get ANYTHING right going to a different one for now on.
  • AS
    Andrew Stevens
    Feb 24, 2026
    1.0
    Bad untrained staff. Terrible service. Ordered for pickup 30 minutes before and when I get there they hadn't even started on my order. Meanwhile drive through people are getting their orders. Way understaffed and poorly managed.
  • JG
    Josh Greenstein
    Feb 22, 2026
    1.0
    They tell everyone at the drive through to pull around front to wait for their order, so corporate can't tell every order takes them a half hour. The parking lot is filled with people waiting for food. The server dropped my bag of food on the floor before handing it to me. My $7 Street tacos barley had any food in it.
  • JB
    Jamieson Bailey
    Feb 12, 2026
    5.0
    You guys are doing everything right, sometimes it feels like I'm not even at a Taco Bell. The guy working window at night is the nicest staff I've met in a while, he always calls you "friend" when taking out your order and has outstanding service. When I had concerns about the spice level recently on a volcano quesorito one of your female staff (possibly manager?) even insisted I try it out in the parking lot before leaving, and offered to remake it on the fly if I didn't like it. No other fast food chain is like this anymore, I'm genuinely impressed as a former service worker/food manager. Literally the only complaint I can think of is the recent adoption of the AI voice menu, having audio processing issues and an anxiety disorder myself it's a bit difficult sometimes not being able to speak with an actual person, especially when I'm ordering for multiple people lol
  • HP
    Heather-Lynn Pierce
    Feb 2, 2026
    2.0
    This Taco Bell is very disappointing especially lately, but we still visit sometimes because it's the closest one to where we live. I really don't have too much negative to say about the food, but it's the staff/service that's a real problem...the service is so ridiculously slow & just yesterday I was asked to pull around & park to wait for my drive thru order (02/01/26) which was literally 1 item (order of nacho fries). We grew tired of waiting, so my fiancé went inside of the building to see what was going on. He could see the fries sitting there ready & waiting for an employee to serve them to us. The young man in drive thru claimed they had to make them "fresh & hot" but I could tell they weren't because I've had them fresh before & they're much hotter with an all around better taste. The sad thing is there was at least 4 other customers also sitting & waiting in their vehicles for their drive thru orders. This is unacceptable! People choose fast food for a reason. Not because they have time to be asked to wait an extended amount of time for what should take seconds or maybe a min or two to prepare & serve. I could understand the need to pull around & wait for large orders maybe, but not for 1 thing come on now! Also another time I ordered inside, I noticed that the help was all assisting drive thru rather than up front at counter as well. The wait times are almost always very slow. Accuracy is usually pretty good & kids working here could afford to pick up the pace a bit. I even witnessed one employee tell another she was taking too long making food. It appears most that work here are very young & seemingly inexperienced in fast food, not to discriminate but please be sure they are properly trained! I'm also unimpressed that they added a new robotic feature on the mic when you use the drive thru. I'd like to give them more stars, but they need to add a little effort here. I will add that yesterday another thing that really bothered me was to know they did not appear at all understaffed inside, so why were all the drive thru customers parked & waiting several mins???

Frequently Asked Questions About Taco Bell

What are the operating hours for the Taco Bell at 118 West Street in Ware, MA?

This Taco Bell location is open daily from 9:00 AM to 1:00 AM.

Does this Taco Bell offer drive-thru service?

Yes, the Taco Bell at 118 West Street has a drive-thru available during its operating hours of 9:00 AM to 1:00 AM.

Brand Certified Facts from Taco Bell

This information is certified by Taco Bell and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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