Wendy's

3.4
1396 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
806 Main Street, Waltham, MA
02451, United States

Hours

Reviews

3.4
1,396 reviews
5 stars
483
4 stars
307
3 stars
203
2 stars
110
1 star
293

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent issues with incorrect orders, missing items, and wrong charges.

Customer Service

Many reviews highlighted poor customer service, including rude staff, lack of attention, and significant language barriers.

Food Quality

Several customers expressed dissatisfaction with food quality, mentioning stale items, cold food, and even raw chicken.

Service Speed

Customers consistently complained about slow service, particularly in the drive-thru, with long wait times reported.

AI Ordering Issues

The introduction of AI in the ordering process was met with frustration, as many found it confusing and ineffective.
  • EO
    Eric and Sarah Olsen
    4 days ago
    1.0
    The AI ordering sucks. Messed up our order multiple ways. Once you get to the window, it isn't much better. Don't advertise what you can't serve, get rid of AI ordering, and delivery the right food.
  • JW
    Jeffrey Wong
    Jan 4, 2026
    1.0
    I ordered nuggets and fries and they forgot my fries. That's literally half my order. I needed the fries for a taste test comparison with my friends. So now I am showing up to my friend's place with nothing for the taste test. Boooooo
  • JM
    Ja Morant
    Dec 29, 2025
    1.0
    Called online and got sexually harassed someone said that my girlfriend was begging for it.
  • RM
    Richard Mcdonough
    Dec 24, 2025
    1.0
    Well first of all they messedup my order. Wrong items, gave me toppings I didn't want, left out toppings I did want, fries were stale just all around not a good eating experience. Normally that wouldn't be enough for me to come on here and use my free time to write a review but the worst thing was that after I paid $38 and change for very horrible meal, my card was charged again for about $7.50 later that night. I call to tell them this and get my money back but there was a significant language barrier with the person I spoke to over the phone and ended up taking the L as it was not worth the extra time I'd spend getting it back especially considering I don't live in Waltham. I love this chain and the one near my home is excellent and its a shame I cant say that about them all. If you want to get ripped off for bad food, this is your place. Otherwise just spend your money elsewhere
  • RC
    R C
    Dec 19, 2025
    5.0
    Food is typically what most people would call fresh, establishment as a whole seems like it’s operating smoothly as well. Food is always ready upon arrival and quick to retrieve once inside the restaurant.

Frequently Asked Questions About Wendy's

Is 806 Main Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's at 806 Main Street, Waltham, MA?

The drive-thru is open Monday through Friday from 6:30 AM to midnight, and on Saturday and Sunday from 7:00 AM to midnight.