Panera Bread

3.7
544 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Waltham is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
1100 Lexington Street, Waltham, MA
02452, United States

Hours

Reviews

3.7
544 reviews
5 stars
243
4 stars
118
3 stars
60
2 stars
38
1 star
85

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally found the food to be fresh and tasty, though there were complaints about bugs and missing ingredients in some orders.

Service Issues

There were numerous reports of poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Cleanliness

The cleanliness of the restaurant was frequently criticized, with reports of dirty tables, restrooms, and even pest issues.

Customer Service

While some customers praised individual staff members for their friendliness and helpfulness, many others reported dismissive attitudes and lack of accountability from management.
  • HM
    harry myler
    6 days ago
    1.0
    food was obviously rushed since the order was ready so fast on doordash, got rotten lettuce in my sandwich, missing bacon i paid extra for, stale french bread, Ordered tuesday around 6
  • DT
    Dazhi Tan
    Dec 20, 2025
    5.0
    I’ve heard quite a lot of negative news around Panera Bread recently, but I think this place is different. The food is generally fresh and tasty for the price. The staff are very nice and friendly. I forgot to pick up part of my dine-in order and they would walk around the entire restaurant to find me and remind me to pick up the rest. Definitely beyond my expectations.
  • MM
    MarkM3110
    Dec 17, 2025
    5.0
    Tis the season for soup and roast beef sandwiches. As always the staff and services at Panera is excellent. Food is great since it's made fresh on-site
  • SA
    Subiichiiq A
    Dec 16, 2025
    1.0
    Terrible experience. This is the second time I’ve found bugs in my soup, which is completely unacceptable. What made it worse was the manager’s response—no apology, no concern. He simply said, “I credited your full order. Anything else you want me to do?” Also, tried to blame the delivery driver. That attitude was dismissive and unprofessional. Finding bugs in food is a serious issue, and the lack of accountability or empathy from management made this experience even worse. I won’t be returning, and I hope Panera takes food safety and customer service more seriously
  • WE
    Wall .E
    Nov 15, 2025
    5.0
    Today is Sat, Nov 15 2025 evening, This place right very now, with current manager is pretty good. I can see how hard he and people under his guidance work. It is a pleasure to see this place getting to be better than it was. Small guy - big difference! Everyone is polite and caring : ) Top notch customer service. (Not likenit was before when nobody was noticing you waiting). Thank you!

Frequently Asked Questions About Panera Bread

Does Panera Bread Waltham accept reservations?

No, Panera Bread Waltham does not accept reservations.

What are the opening hours of Panera Bread Waltham?

Panera Bread Waltham is open Monday to Friday from 6:00 AM to 9:30 PM, Saturdays from 7:00 AM to 9:30 PM, and Sundays from 7:00 AM to 8:00 PM.