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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.9
(783 reviews)

Business Details

1030 Main Street, Waltham, MA
02451, United States
(781) 899-2116

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Waltham is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
1030 Main Street, Waltham, MA
02451, United States

Hours

Reviews

3.9
783 reviews
5 stars
368
4 stars
187
3 stars
94
2 stars
47
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor communication, and rude staff, leading to a frustrating experience.

Food Quality

While many enjoyed the food, there were complaints about incorrect orders, stale items, and inconsistent preparation.

Cleanliness

The establishment was noted for its cleanliness, with some customers praising the well-maintained dining area and restrooms.

Online Ordering

Several customers expressed dissatisfaction with the online ordering system, citing issues with order accuracy and delays.

Staff Performance

While some staff members received praise for their friendliness and helpfulness, others were criticized for being unprofessional and inattentive.
  • HD
    Healthy Duct
    Jan 9, 2026
    1.0
    Repeatedly takes over 20 minutes to get a single cinnamon crunch bagel split and toasted with nothing on it
  • SA
    Stacy Amara
    Dec 30, 2025
    4.0
    This was our first time ordering online and picking up from the drive through. I must say that customizing my salad was far from intuitive. Typically a plus sign (+) means add and a minus sign (-) means subtract. Thankfully the woman at the drive through asked otherwise I would have had nothing but cilantro in my bowl - the one item I did NOT want in my salad bowl. I’m glad she took the time to ask. Now that’s great customer service - thank you! Food was as expected so I’ll certainly be back. Would love to see improvements with the online ordering.
  • SI
    screechie ie
    Dec 21, 2025
    1.0
    Please secure the bag. Staple it closed for customer safety. This little piece of tape. Does nothing it is barely on. Yes the food maybe individually wrapped but there are other food items like bread and soup fully exposed.
  • RR
    Ramuk
    Dec 21, 2025
    1.0
    Very poor customer service. I gave my name for my order, and the staff checked but didn’t provide any confirmation or wait time. I waited over 20 minutes with no clear communication, even though there was no line and no other customers waiting. When I asked for an update, the response was rude and dismissive, suggesting I cancel the order instead of explaining the delay. Basic communication and politeness were missing. Very disappointing experience. At 6:30pm sunday dec 21
  • ST
    Sirayu Tangmunkong
    Dec 13, 2025
    1.0
    Poor service. Seem to be rude. Spanish lady was talking and having fun with kitchen team. When I asked for an order. She said not ready !!! Are you kidding me !!!Order was done a while and its behind you .Keep having fun 12/13/25

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations at the Waltham location?

No, Panera Bread Waltham does not accept reservations.

What are the operating hours for Panera Bread Waltham?

Panera Bread Waltham is open from 6:00 AM to 9:30 PM Monday through Thursday, 6:00 AM to 10:00 PM on Friday and Saturday, and 7:00 AM to 9:00 PM on Sunday.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Phone number
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