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Jimmy John's

3.7
(265 reviews)

Business Details

475 Winter St, Waltham, MA
02451, United States
(781) 907-7158

About

Sandwich Restaurant

Location

Jimmy John's
475 Winter St, Waltham, MA
02451, United States

Hours

Reviews

3.7
265 reviews
5 stars
124
4 stars
53
3 stars
23
2 stars
21
1 star
44

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers expressed mixed feelings about the food quality, with some enjoying the sandwiches while others complained about small portions and poor ingredients.

Service Issues

Numerous reviews highlighted poor customer service experiences, including rude staff and mistakes with orders.

Cleanliness

The establishment was generally noted for being clean, although some reviews mentioned unsanitary practices.

Speed of Service

While many customers appreciated the quick service, there were instances where the speed did not meet expectations.

Value for Money

Several customers felt that the prices were not justified by the portion sizes and quality of the food.
  • KJ
    Kevin Jordan
    3 days ago
    3.0
    Expensive for bread
  • RS
    Ryan Shanny
    Feb 13, 2026
    5.0
    Tasty
  • MM
    Mac Miller
    Feb 3, 2026
    5.0
    The establishment was fairly clean. The service was quick. The price was reasonable. The order taker Constanza was very polite and friendly. I got the kickin chicken ranch wrap. It was pretty dang good.
  • DB
    drth BN
    Jan 17, 2026
    1.0
    The guy working Saturday night treated me horribly!Never again!
  • DL
    Devlynne Loder
    Jan 8, 2026
    1.0
    I walked in at 8:25 as I’ve been driving all night and this was the first place I saw. When I walked in I’m assuming the “manager” said nothing to me so I went on to say “hey how are you” she immediately rushed me saying “what do you like” and I said “can you give me just one minute this is my first time here” seeing that I would assume you know she would say oh well this is most popular etc.. (maybe that’s just because I’m nicer) so I order and I go to pay all I had was cash on me so she huffed and puffed and asked me if I had something smaller and I said no.. she immediately snatched it out of my hands and went to the other register to give me my change. The whole experience was just rushed, she felt annoyed with me and I felt like a burden because I had to pay with cash. They don’t close until 9pm there should be no reason they wouldn’t have change because I know I don’t close down my register until I close at 9pm. It rubbed me the wrong way and seeing as this was my first time here I will not be back. If she is the manager, she shouldn’t be.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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