Jimmy John's

3.7
261 reviews

About

Sandwich Restaurant

Location

Jimmy John's
475 Winter St, Waltham, MA
02451, United States

Hours

Reviews

3.7
261 reviews
5 stars
122
4 stars
53
3 stars
22
2 stars
21
1 star
43

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers expressed disappointment with the portion sizes and quality of the sandwiches, citing issues like insufficient meat and high prices.

Service Issues

Several reviews highlighted poor customer service experiences, including rude staff and mistakes with orders.

Cleanliness

The establishment was generally noted for being clean, although some reviews mentioned unsanitary practices.

Speed of Service

While many customers appreciated the quick service, there were complaints about delays and mistakes in order fulfillment.

Consistency

Some customers noted inconsistencies in food quality and service compared to other locations.
  • DL
    Devlynne Loder
    4 days ago
    1.0
    I walked in at 8:25 as I’ve been driving all night and this was the first place I saw. When I walked in I’m assuming the “manager” said nothing to me so I went on to say “hey how are you” she immediately rushed me saying “what do you like” and I said “can you give me just one minute this is my first time here” seeing that I would assume you know she would say oh well this is most popular etc.. (maybe that’s just because I’m nicer) so I order and I go to pay all I had was cash on me so she huffed and puffed and asked me if I had something smaller and I said no.. she immediately snatched it out of my hands and went to the other register to give me my change. The whole experience was just rushed, she felt annoyed with me and I felt like a burden because I had to pay with cash. They don’t close until 9pm there should be no reason they wouldn’t have change because I know I don’t close down my register until I close at 9pm. It rubbed me the wrong way and seeing as this was my first time here I will not be back. If she is the manager, she shouldn’t be.
  • AS
    A S
    Dec 2, 2025
    2.0
    I drove over 2 hours one way to get the picklewhich and was highly disappointed, the hype was not worth the sandwich.
  • DB
    Drl bell
    Nov 14, 2025
    5.0
    Dude wow jimmy John's is great better than subway definitely a contender for jersey Mike's just amazing there chicken bacon ranch sub just wow you won't be disappointed i promise you
  • PC
    Peter Connolly
    Nov 3, 2025
    5.0
    Staff was very friendly and the food was ready very quickly. Place is very clean and the toasted Italian sub I got was delicious. Would go back again for sure.
  • CC
    Class
    Sep 15, 2025
    5.0
    For the girl Liz the bathroom is really good it has pink Soap and things to put you feet when your using it and it has a thing for when your using the restroom