Five Guys

4.2
610 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1030 Main Street in Waltham is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
1030 Main Street, Waltham, MA
02451, United States

Hours

Reviews

4.2
610 reviews
5 stars
331
4 stars
168
3 stars
48
2 stars
16
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff interactions.

Food Quality

While some customers praised the food as delicious, others complained about overcooked burgers and inconsistent quality.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty floors and unsanitary conditions.

Staff Attitude

Feedback on staff attitude was mixed; some employees were described as friendly, while others were noted for being indifferent or rude.
  • DP
    Dominick Peluso
    Dec 14, 2025
    2.0
    The employees here seem to not give a damn about their work. I told the lady that she got the toppings wrong on the receipt and she acknowledged it and gave me the order wrong anyways. I had to wait to get the toppings in a cup, then open the burger and change them all; a huge mess and a terrible experience. Five guys is too expensive for this.
  • EC
    Edward Cohen
    Nov 16, 2025
    1.0
    Burgers always burnt dry and nasty. Barely got a fair amount of fries.
  • EB
    Esther Blendinha
    Nov 9, 2025
    5.0
    The employees were super nice and friendly. And the food delicious 😋
  • GG
    G
    Nov 9, 2025
    1.0
    Bad location always burning the cheeseburgers and never put the correct portion of fries. This is a "large" portion the size of a small.
  • EE
    Est2010
    Nov 4, 2025
    1.0
    I asked for a little bacon cheeseburger and was over charged for the regular bacon cheeseburger. The girl at the register was rude and talking who knows what with the other workers in Spanish. My burger was basically uncooked!! Unbelievable service and I was super nice the whole time

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.