Dunkin'

3.9
325 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Waltham, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
49 River St, Waltham, MA
02453, United States

Hours

Reviews

3.9
325 reviews
5 stars
166
4 stars
66
3 stars
40
2 stars
15
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported poor service, including rude staff, long wait times, and incorrect orders.

Staff Friendliness

Some reviews highlighted friendly and helpful staff, particularly during morning shifts.

Order Accuracy

There were frequent complaints about incorrect orders and delays in fulfilling online orders.

Cleanliness

The location was noted for being clean and well-maintained by some customers.

Pricing Concerns

Several customers expressed dissatisfaction with high prices compared to other locations.
  • JJ
    joy jarvis
    Nov 14, 2025
    1.0
    employee dumped out the coffee into the trash. then when in the trash and picked up the cups and took the stickers off and put them on a new cup. gross
  • TH
    Teresa Hazard
    Nov 6, 2025
    1.0
    The people there are rude everytime I come here I have a bad experience and I barely go here I probably come here 5 times a year ..... they dont care at all about good services
  • MG
    MaryJay Garay
    Oct 10, 2025
    1.0
    There is a female employees who is on her phone every time I come in, she always has a bad attitude and rude faces to customers for asking for the simplest things. She’s Latina with Long fake nails and always ignoring customers. I stood at the register for almost 10 minutes before someone took my order. It wasn’t busy at all and she saw me standing there and didn’t say and word or come to take my order all she was doing was leaning on the counter and texting. Whoever is in charge should fire her for how she treats customers and for how lazy she is. She is one of the reasons I stopped coming to this location because whenever she’s working I get bad service and dirty looks from her mind you I am always kind when we interact with her but she’s always got a bad attitude and it’s so unprofessional.
  • BF
    Bee Foster
    Oct 1, 2025
    5.0
    My FAVORITE Dunkin. The workers are always friendly and it’s a great place to begin my morning❤️
  • SS
    Seemo Sofi
    Sep 8, 2025
    1.0
    If you want to wait forever and ever go here!!!

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Waltham, MA?

Dunkin' in Waltham, MA is open daily from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.