Dunkin'

3.8
297 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Waltham, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
876A Lexington St, Waltham, MA
02452, United States

Hours

Reviews

3.8
297 reviews
5 stars
141
4 stars
70
3 stars
29
2 stars
12
1 star
45

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and significant communication barriers.

Cleanliness

While some reviews praised the cleanliness of the store, others highlighted unsanitary conditions, particularly regarding food handling.

Order Accuracy

Many customers experienced issues with order accuracy, including missing items and incorrect food preparation.

Staff Friendliness

Despite negative experiences, some customers noted friendly and helpful staff, indicating inconsistency in employee attitudes.

Operational Issues

Customers expressed frustration with inconsistent hours of operation and long wait times, often exacerbated by understaffing.
  • RM
    Randy Melnick
    Nov 9, 2025
    1.0
    I ordered a sourdough breakfast sandwich. Let me tell you no care or thought was placed making the sandwich. I asked for it toasted the bread came as cold as ice pretty much everything was just thrown in the middle of two pieces of bread. Cheese wasn't melted. Eggs were cold seriously I haven't ordered from this Dunkin' Donuts in a while and thought I'd give them another chance today. After the way, my order showed up I'll go across town to a different Dunkin' Donuts because I know they'll get the Order right. So right now, my wife is toasting the bread ourselves and heating up the eggs and bacon and melting the cheese ourselves if that's the case or I order from Dunkin' Donuts.. Seriously, get it together.
  • DD
    Drew
    Nov 3, 2025
    1.0
    Are you kidding? Pathetic
  • CI
    curtis b flory iv
    Oct 10, 2025
    4.0
    Had to remind the employee that I had an ice coffee coming. The order taker was fine. The drink was cold and watery.
  • DJ
    Daidai Joe
    Sep 27, 2025
    3.0
    $5 coffee is not hot. No service
  • LR
    Leo Beilschmidt (rus)
    Sep 5, 2025
    3.0
    saw my opp there so minus two stars

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Waltham, MA?

Dunkin' in Waltham is open daily from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.