Dunkin'

3.9
314 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Wakefield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
518 Salem St, Wakefield, MA
01880, United States

Hours

Reviews

3.9
314 reviews
5 stars
160
4 stars
58
3 stars
41
2 stars
10
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly staff, others report rude behavior and poor service experiences.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.

Drive-Thru Experience

The drive-thru layout is criticized for being poorly designed, causing congestion, although many customers appreciate the speed of service.

Food Quality

While some customers enjoy the food, there are consistent reports of burnt items and overcooked food, suggesting inconsistency in food preparation.

Cleanliness and Atmosphere

The dining area is generally described as clean, but some customers find the atmosphere uncomfortable due to staff behavior.
  • CC
    cprateau
    Oct 29, 2025
    1.0
    Waste of time. Stood in line for over five minutes while they were gabbing in Portuguese with someone they obviously knew because their toddler walked behind the counter and was visiting with everyone back there (unsanitary). Looks like the person finally made an order of gift cards that was taking forever (mainly cause they were still talking rather than working). Ended up walking out. Customer service and proper supervision was severely lacking.
  • JG
    Jonathan Gibson
    Aug 20, 2025
    1.0
    What in the heck is the drive thru set up? Best, Jon
  • JK
    Joanna K
    Jun 27, 2025
    5.0
    By far the best Dunkin I've ever been to. They never mess up an order. The drive thru moves incredibly fast. The staff get to know regulars even though this place is always buzzing with tons of customers.
  • IR
    Isabella Remon
    Jun 4, 2025
    5.0
    I love this location, they are always so fast with my order and the people working are always so nice. They always get my order right. I will go out of my way to use this dunkin because I love it so much!!
  • PO
    Paulo Ortiz
    Jul 7, 2023
    4.0
    Coffee was great. Service was great. But absolutely nowhere to throw out trash outside. Don’t be surprised when you start seeing trash everywhere. Also worst design for a drive through ive maybe ever seen.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Wakefield, MA?

Dunkin' in Wakefield, MA is open daily from 4:00 AM to 9:00 PM.

Does Dunkin' in Wakefield offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.