McDonald's

3.4
669 reviews
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Business Details

20 Main St, Townsend, MA
01469, United States
(978) 597-6521
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
20 Main St, Townsend, MA
01469, United States

Hours

Reviews

3.4
669 reviews
5 stars
211
4 stars
137
3 stars
130
2 stars
58
1 star
133

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders and missing items, with many customers expressing frustration over repeated mistakes.

Service Speed

Customers consistently reported long wait times, both in the drive-thru and for in-store orders, often exceeding 20 minutes.

Food Quality

Numerous reviews highlighted issues with food quality, including cold items, incorrect preparation, and unsanitary conditions.

Staff Behavior

Mixed feedback on staff behavior; while some customers praised friendly service, others reported rudeness and unprofessionalism.

Management Issues

Many reviews pointed to poor management and staffing problems, suggesting a need for better training and oversight.
  • JO
    Janet OLoughlin
    Dec 15, 2025
    1.0
    Went in on Dec 13th around 730-800 to get a grinch meal, what a disappointment, first off, they just threw a 10 piece nugget and fry in the box , no shaker fries or grinch flavored pickle salt, taking the complete fun out of it for us… so in other words we got a value meal thrown in box with a pair of socks.. never so disappointed in our life!! Last time going there , corporate will be told , the price charged for these and to get “ ripped off” and disappointed
  • CO
    Christopher Owens
    Dec 13, 2025
    1.0
    I went through the drive-through and ordered a large drink and a McChicken. When I bit into the McChicken, which was warm, I discovered a small piece of paper or a sticker labeled “onions” with a date on it inside the sandwich. I was confused because McChickens do not contain onions, so I am unsure how it got there. I also found its presence somewhat concerning and am unsure how this could have been missed during preparation.
  • WW
    William
    Dec 4, 2025
    1.0
    They need a higher up from mcdonalds to visit this place i just ordered a breakfast samwhich and its still frozen and yesterday was waiting 30 min for an order and 20 other people they need to get someone down there before they get someone sick or killed from food poisening
  • DD
    D D
    Nov 25, 2025
    5.0
    It is aight.
  • SY
    Sinan YILDIZ
    Nov 15, 2025
    1.0
    I placed an order through the mobile app. When I went to pick up my order, they said my order wasn't showing up. I had my order number and receipt. I didn't receive the order I paid for. What a joke.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Townsend, MA?

McDonald's in Townsend, MA is open daily from 6:00 AM to 11:00 PM.

Can I order McDonald's delivery from this location?

Yes, McDonald's offers delivery service daily from 6:00 AM to 11:00 PM. You can order at https://mcdonalds.order.online/business/-5579.