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McDonald's

3.3
(917 reviews)

Business Details

631 Gar Hwy, Swansea, MA
02777, United States
(508) 672-9453
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
631 Gar Hwy, Swansea, MA
02777, United States

Hours

Reviews

3.3
917 reviews
5 stars
290
4 stars
189
3 stars
165
2 stars
74
1 star
199

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty bathrooms and floors.

Service Quality

Customers frequently mentioned poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Food was often served cold or incorrectly prepared, with several complaints about missing items and overall quality.

Staff Attitude

There were numerous reports of unfriendly or rude staff interactions, contributing to a negative customer experience.

Inconsistency

The overall experience varied greatly, with some customers noting good service and food while many others reported significant issues.
  • HB
    Herbert Brown
    4 days ago
    5.0
    Like there fish fillet
  • SN
    Sarah Nicholson
    Feb 19, 2026
    1.0
    The bathroom smelled SO nasty! Like someone died in there…everything is dirty…I walked into the dining room and everything is sticky and there is trash and old food all over the floor and tables and chairs….this is the most embarrassing McDonald’s I’ve ever been to…not to mention the service was awful I was standing at the counter for 5 mins while 6 different people looked at me and ignored me we didn’t even know our McFlurry came out and was half melted…the food was ok could have been hotter
  • TT
    Theodore
    Feb 17, 2026
    2.0
    The food is well, McDonald’s food. It’s never going to win any awards for health or freshness. I brought my kids here as a novelty dinner; we usually go maybe twice a year as a treat since they enjoy it. We ordered inside using the self-service screen and barely saw an employee the entire time we waited. The front counter looked like a ghost town, empty registers, empty pickup shelves, and no sense of energy or hospitality. Another customer came in while we were there and stood at the counter for quite a while, insisting he doesn’t use the self-order kiosks. Unfortunately, the restaurant itself was very dirty. Trash and old food littered the floor and tables, and it looked like it hadn’t been cleaned in some time. To top it off, the prices were surprisingly high for what’s supposed to be a cheap, convenient meal. Definitely not the experience it used to be.
  • SM
    steven morales
    Feb 12, 2026
    1.0
    They don't pay attention when giving out food management does not care because it keeps happening order on uber they for got all my fries 🍟. But they do not care no one picks up the phone there. Just dont waist your time
  • RR
    Rob
    Jan 23, 2026
    1.0
    Absolutely disgusting! I went in to use the bathroom and there was poop all over the seat!! I couldn’t even finish my meal after

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Swansea on weekdays?

McDonald's in Swansea operates from 5:00 AM to 1:00 AM Monday through Friday.

Does the McDonald's in Swansea offer drive-through service and what are its hours?

Yes, the Swansea McDonald's offers drive-through service daily from 5:00 AM to 1:00 AM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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