McDonald's

3.3
911 reviews
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Business Details

631 Gar Hwy, Swansea, MA
02777, United States
(508) 672-9453
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
631 Gar Hwy, Swansea, MA
02777, United States

Hours

Reviews

3.3
911 reviews
5 stars
289
4 stars
189
3 stars
165
2 stars
73
1 star
195

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, including rude staff and lack of management presence.

Food Quality

Many reviews mentioned cold or improperly prepared food, with several customers expressing dissatisfaction with the freshness and accuracy of their orders.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty floors and unkempt food preparation areas.

Inconsistent Experience

The quality of service and food varied significantly, with some customers having positive experiences while others reported frequent problems.
  • NN
    N
    Jan 3, 2026
    1.0
    Ordered online app. Long wait time. Not sure if my food was even ready as the guy (worker) kept staring at the register screen like he didn’t know how to push a button. I was trying to make sense of it and felt he was messing with me. To give me bad service just to give me bad service intentionally. Very rude. Not pleasant at all, just handed my cold food bag to me not saying a word before giving me a dagger while he closed the drive thru window. Soon after I ate my cold meal I had the diarrhea. Won’t be going back!!!
  • RR
    Richard Rivera
    Dec 19, 2025
    1.0
    The wait suck, order food inside didn't get 25 mins later like I was in a restaurant... terrible
  • BA
    Briona Amaral
    Dec 9, 2025
    1.0
    0 stars! Waited 30 min for online order NEVER received. Went in the drive through and got melted ice cream and cold food. Didn’t receive any apologies for the delay. Terrible service
  • NB
    Nunya Business
    Dec 6, 2025
    3.0
    Consistently solid McDonalds food. The place is clean and well run.
  • RR
    Rob Rotondo
    Dec 4, 2025
    1.0
    Worst experience ever. One person making food. 45 minutes for inside dining. Kid kept complaining which I get. No manager in sight. Fire that person. Watch the video. My order was 1696. 5:28 pm 12-4-25.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Swansea on weekdays?

McDonald's in Swansea operates from 5:00 AM to 1:00 AM Monday through Friday.

Does the McDonald's in Swansea offer drive-through service and what are its hours?

Yes, the Swansea McDonald's offers drive-through service daily from 5:00 AM to 1:00 AM.