Chipotle Mexican Grill

3.1
525 reviews
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Business Details

450 Paradise Rd, Swampscott, MA
01907, United States
(339) 883-9994
https://locations.chipotle.com/ma/swampscott/450-paradise-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1806
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About

Mexican Restaurant
Chipotle Swampscott is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
450 Paradise Rd, Swampscott, MA
01907, United States

Hours

Reviews

3.1
525 reviews
5 stars
191
4 stars
82
3 stars
39
2 stars
31
1 star
182

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers experiencing poor service and disrespectful interactions.

Order Accuracy

A significant number of customers reported frequent mistakes with their orders, both for in-store and online purchases, leading to dissatisfaction.

Cleanliness

The restaurant was often described as dirty, with unclean tables and overflowing trash, contributing to a negative dining experience.

Portion Sizes

Many customers expressed frustration over small portion sizes and inconsistent food quality, feeling they did not receive value for their money.

Management Issues

Reviews indicated poor management practices, including understaffing and lack of organization, which exacerbated service delays and customer complaints.
  • FC
    Flabio Carmona
    Dec 15, 2025
    1.0
    Mal servicio una morena americana muy mal persona no escucha y muy ofensiva
  • MT
    Mike Trubnikov
    Dec 15, 2025
    5.0
    Great spot. Met a cutie there.
  • LW
    Lexi W
    Nov 25, 2025
    2.0
    Came here several times when I lived in the area, and it was constantly a different experience. Online ordering was a nightmare. If they ran out of what you ordered, they would change your order and not tell you so you wouldn't find out until you got home. They also took absolutely forever to get your order done, you'd be waiting up to 30 minutes past the time it was supposed to be ready. They would not place the orders on the shelf for you to be able to grab, so you would have to be acknowledged by an employee (which always took forever) to be able to get your order as it sat there and got cold. Ordering in person was a significantly better experience at this location, sometimes you'd wait awhile but at least your order would be right and you'd get it while it was still warm. Workers always gave good portions too. However, I am only giving 2 stars due to how bad their online ordering service is.
  • KB
    Keith Baker
    Nov 16, 2025
    3.0
    It's just like other chipotles. They are fine, sometimes a bit dirty (tables aren't cleaned super regularly)
  • CR
    Christian Raiche
    Nov 13, 2025
    1.0
    Don’t even get me started, went in there expecting to get my burrito per usual and to my surprise i wasn’t allowed to get it double wrapped. I asked for a double warp right away, the worker looked at me put one wrap down and automatically put white rice (without asking). that just rubbed me the wrong way immediately and (to no one’s surprise) my burrito fell apart. would not recommend ordering a burrito if the workers are having a bad day.🤨🌯❌❌🫩
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Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill in Swampscott known for?

Chipotle Swampscott is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the opening hours of Chipotle Mexican Grill in Swampscott?

Chipotle Swampscott is open every day from 10:45 AM to 11:00 PM.