Chipotle Mexican Grill

3.1
518 reviews
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Business Details

450 Paradise Rd, Swampscott, MA
01907, United States
(339) 883-9994
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Swampscott is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
450 Paradise Rd, Swampscott, MA
01907, United States

Hours

Reviews

3.1
518 reviews
5 stars
188
4 stars
82
3 stars
38
2 stars
30
1 star
180

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and ignored during their visits.

Portion Sizes

Many customers complained about inconsistent and small portion sizes, often feeling they were not getting value for their money.

Cleanliness

The restaurant was frequently reported as dirty, with overflowing trash and unclean tables, contributing to a negative dining experience.

Order Accuracy

A significant number of reviews mentioned incorrect orders, with customers receiving the wrong items or missing components from their meals.

Management Issues

Customers expressed frustration with poor management practices, including understaffing and lack of organization, leading to long wait times and inadequate service.
  • KB
    Keith Baker
    Nov 16, 2025
    3.0
    It's just like other chipotles. They are fine, sometimes a bit dirty (tables aren't cleaned super regularly)
  • DC
    Denise Caban
    Nov 16, 2025
    1.0
    Horrible.. Might as well eat at Taco bell. If you are really hungry spend your money wisely.
  • CR
    Christian Raiche
    Nov 13, 2025
    1.0
    Don’t even get me started, went in there expecting to get my burrito per usual and to my surprise i wasn’t allowed to get it double wrapped. I asked for a double warp right away, the worker looked at me put one wrap down and automatically put white rice (without asking). that just rubbed me the wrong way immediately and (to no one’s surprise) my burrito fell apart. would not recommend ordering a burrito if the workers are having a bad day.🤨🌯❌❌🫩
  • AK
    Angela Krzywicki
    Oct 10, 2025
    5.0
    Erica went above and beyond and was super kind i really appreciated that she noticed the portion size was on the smaller side and she was very quick to fix that for us and make sure we were getting what we paid for! She definitely seemed to be the glue there tonight! Erica you are appreciated and I'm thankful for your customer service!!
  • JD
    Jacqueline Daley
    Sep 30, 2025
    5.0
    Love there food. Im on a special diet and it's about the only fast food place I can eat at.
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Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill in Swampscott known for?

Chipotle Swampscott is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the opening hours of Chipotle Mexican Grill in Swampscott?

Chipotle Swampscott is open every day from 10:45 AM to 11:00 PM.