Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
1,527 reviews
5 stars
448
4 stars
355
3 stars
240
2 stars
139
1 star
345
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, poor service, and rude staff, particularly at the drive-thru.
Food Quality
Many reviews highlighted cold, poorly prepared food, with several customers receiving incorrect orders or items missing.
Cleanliness
The restaurant was often described as dirty, with complaints about unsanitary conditions in both the dining area and restrooms.
AI Ordering Problems
The AI drive-thru system was criticized for being inefficient and causing order errors, leading to frustration among customers.
Management Concerns
Multiple reviews suggested that the location is poorly managed, with calls for better staffing and oversight.
- BRBeastbeyondboston Scott Robert3 days ago1.0830 Saturday everything says open not a single employee around. Saturday at speaker for ten minutes then window nothing. What the hell
- CTC TJan 5, 20261.0Not even worthy of a star... Completely disgusting in there - where is the heath department? The soda machine is caked with filth, dining area gross, the bathroom hasn't been cleaned in weeks... If this is how the common areas look, I can only imagine what the kitchen here is like. Absolutely disgusting. Close.
- EHElaine HoustonJan 2, 20264.0Food was good. Extremely short staffed and bathroom was out of toilet paper. Also doors were too strong closers and couldn't get in/out of the bathroom independently in my manual wheelchair.
- MTMatthew TDec 28, 20253.0Dined in for lunch. Not a well managed location. Very dirty inside, tables were filthy and garbage all over the floor. One working machine which had spillage everywhere. Bathrooms disgusting with over flowing trash and filthy floors. No sauce, condiments or napkins. Absolutely freezing, must have been 50 degrees inside.
- RARoseAnn AllenDec 21, 20251.0Disgusting absolutely disgusting. My order was wrong twice the fries were burnt, tasting and cold. The lack of service is disgusting when AI is basically doing all of your work the place should be condemned
Frequently Asked Questions About Wendy's
Is Charlton Rd, Sturbridge Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 211 Charlton Road, Sturbridge?
The drive-thru is open Monday to Friday from 6:30 AM to 1:00 AM, and on Saturday and Sunday from 7:00 AM to 1:00 AM.
Does this Wendy's location offer breakfast?
Yes, Wendy's at 211 Charlton Road serves breakfast, including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I order Wendy's food online or through an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available on the App Store.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Is there a drive-thru available at Wendy's on Charlton Road?
Yes, this Wendy's location has a drive-thru service available.
How can I provide feedback or contact this Wendy's location?
You can contact the store directly at (508) 347-8702, reach the Customer Care team via live chat on their Contact page, call 888-624-8140, or fill out the Wendy’s Customer Satisfaction Survey online.
What nearby restaurants can I visit before or after Wendy's?
Nearby restaurants include Cracker Barrel Old Country Store, Dunkin', Subway, and another Wendy's, offering a variety of breakfast, coffee, and fast food options.
What nearby transportation options are available to reach Wendy's?
Nearby transportation includes the Greyhound Bus station and Greyhound Bus Stop at New England Truck Stop, which can help you find your way to Wendy's.
Are there nearby gas stations or service centers near Wendy's at Charlton Road?
Yes, nearby gas stations include Shell, Alltown, Noble Fueling Station, New England Truck Stop, Inc., and convenience stores like XtraMart, providing fuel and quick shopping options.
Does Wendy's provide nutritional and allergen information for their menu items?
Yes, nutritional and allergen information is available in-store, on the Wendy's menu website, and mobile app, where you can view detailed info for each menu item.