Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Sturbridge Subway® Restaurant at 100 Charlton Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
This place has gone completely downhill ever since Branden left! Nobody made my sandwich like he did. Plus, they're always out of bread. Whenever I walk into this Subway, I am immediately met with disappointment. The current employees could learn a thing or two from Branden. He made my sandwiches with pride and always made me feel included in the process. It wasn't just a sandwich; with Branden, it was a work of art. Wherever he is now, I hope Branden is continuing to change the lives of others. His customer service is top notch, and I pity the fool who didn't see that in him. The next time I want a sandwich, I'll just go down the road to Cumberland Farms and grab a nearly expired Egg Salad and call it a day.
MD
Mrs Dinnan
Sep 10, 2025
1.0
Came in today for two sandwiches. Upon approaching the counter there was a younger lady I think named Alissa? She was “training”two people about menu changes whose names were Fiona and Matt. While her back was to Matt while she waited on the person in front of us she was explaining the menu changes. Everyone she spoke to him he rolled his eyes. While she was making our sandwiches she clearly told “Matt” to
Not spray the glass cleaner on the glass but on the rag. He sprayed it on the glass and the over spray went on the food prep area.
If she had not finished making our sandwiches… we would have walked away.
Upon Alissa’s departure from the store I would think because her shift ended, they moved so slow, didn’t speak to anyone. Fiona was left to make sandwiches alone while Matt just walked around with a clip board. There were at one time more than 3 people in line waiting…. He never stepped in to HELP!
We sat at our table and watched Matt temp food and not speak to ONE CUSTOMER! He spent most of his time in the back…
Wouldn’t one think upon training folks that rush hour, supper time would be a reason for two people to help??
Once they were left alone they were in no hurry to move and get the line down.
I snapped this picture to show how while we were eating Matt spent most of his time.
Drivers are coming in expecting to
Not have to wait 20 minutes for a sandwich or service!