Business Details
About
Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
1,034 reviews
5 stars
346
4 stars
215
3 stars
150
2 stars
85
1 star
238
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, particularly in the drive-thru, with long wait times and inefficient order processing.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor food quality, leading to customer dissatisfaction.
Staff Attitude
Numerous customers experienced rude or indifferent behavior from staff, contributing to a negative dining experience.
Food Quality
Several reviews mentioned cold, stale, or poorly prepared food, with some customers expressing concerns about food safety.
- YDYanaira Deleon3 days ago1.0I came here about 2 weeks ago with my parents and we ordered 2 combos and a sandwich and a 10 piece nugget. To start off they upcharged me without letting me know, the tenders looked like they were anorexic, my dads sandwich was sloppy, the nuggets were rock hard, and the fries were cold they also forgot one of my fries for one of the combos. When we got to the drive through window all we heard was loud music being played and they were joking around while they had us waiting at the window for a while. I would never go to this wendys ever and Rosa needs to address these GM’s and managers
- LBLoYaL1 Up BlEsS5 days ago1.0Definitely will not be coming back here. What time is this place actually open. I’m here at 10:05 then at 1044am and the doors are still closed. I guess they don’t do breakfast. Slow slow service.
- ASAnthony SaccoDec 30, 20252.0Just left at 2:45 on a Tuesday. It wasn’t busy. We walked in and got in line with two people in front of us. No employees making eye contact and just walking by us all. Finally a girl walks over, looks at the small line, and punches in something on the keypad. She says out loud while looking at us, “time for break”, and leaves. Crazy. It took somebody in line speaking loudly to another employee in the back for our orders to be taken. Restaurant was messy and not clean. By some luck our food was pretty good so people in the back still doing their jobs. I won’t be back to this Wendy’s.
- SAStephanie AliceaDec 6, 20251.0NEVER AGAIN!! If you have the opportunity to go somewhere else DO IT!!! 12/6/25 at 8pm 10 min waiting in the drive thru nobody took my order. I passed by the window and saw 5 people just talking and laughing.
- LLLexii LexxNov 13, 20252.0I placed a breakfast order about 5 mins before coming. And I put it for drive thru but they made me come inside to get the order instead. Ridiculous. And they gave me the bag almost immediately after walking inside so why did I need to get out my car to pick up an order that was for drive thru? Explain that to me.
Frequently Asked Questions About Wendy's
Is 1420 Allen St. Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 1420 Allen St., Springfield, MA currently open?
Yes, Wendy's at 1420 Allen St., Springfield, MA is open and committed to serving quality food every day.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open Monday to Friday from 7 AM to 3 AM, and Saturday to Sunday from 8 AM to 3 AM.
Does this Wendy's location offer breakfast?
Yes, this Wendy's location serves breakfast, including combos, sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment methods.
Can I order food online or via app from this Wendy's?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app.
Does Wendy's at 1420 Allen St. provide delivery and dine-in services?
Yes, this location offers delivery, dine-in, and drive-thru services.
How can I contact Wendy's at this location for questions or feedback?
You can call them directly at (413) 273-7971 or reach the Customer Care team via their website or the phone number 888-624-8140.
Are there any notable nearby restaurants around Wendy's at 1420 Allen St.?
Nearby restaurants include McDonald's, Sabores Authentic Mexican, Saray II Turkish Restaurant, China Gourmet, and Papa John's Pizza, offering a variety of dining options.
What gas stations are close to Wendy's at 1420 Allen St. for a quick fuel stop?
Nearby gas stations include Sunoco Gas Station and CITGO, convenient for refueling before or after your meal.
Are there any beauty salons or spas near Wendy's where I can visit?
Yes, nearby beauty salons and spas include Latina & Co. Salon and Spa, Avanti Salon & Day Spa, Comb and Company, Posh Studio, Hair by Jules, and New York Nail Salon.