Brand Certified
Wendy's
3.8(1850 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
1290 Saint James Ave, Springfield, MA
01104, United States
Certified by Wendy's • Mar 01, 2026
(413) 276-6442
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/ma/springfield/1290-saint-james-ave
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.8
1,850 reviews
5 stars
839
4 stars
371
3 stars
294
2 stars
128
1 star
218
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially during peak hours, with long wait times at both drive-thru and in-store.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, indicating a lack of attention to detail by staff.
Staff Attitude
Feedback varied on staff demeanor, with some customers praising friendly service while others reported rudeness and unprofessional behavior.
Food Quality
While some customers enjoyed the food quality, others complained about cold items and inconsistencies in preparation.
Cleanliness
Several reviews noted cleanliness issues within the restaurant, impacting the overall dining experience.
- JJJuanJan 29, 20262.0Was there at 8:05 am and doors wasn’t open
- MRmoises riosJan 13, 20265.0Thanx
- EMEzra Mc.Dec 20, 20255.0Amir is pretty cool
- KLKia LoveDec 10, 20251.0I am writing to formally report an issue that occurred at the Wendy’s located at 1290 Saint James Ave, Springfield, MA during the early morning hours of December 10th, at approximately 2:00 AM. When we pulled up to the drive-through intercom, we were made to wait for approximately 30 minutes with no communication or acknowledgment from staff. After finally being instructed to pull forward, we observed that the employees were laughing and socializing at the window instead of assisting customers in a timely manner. One of the individuals at the window—a woman—continued talking and laughing for another 15 minutes, further delaying service. This level of unprofessional behavior and disregard for customers is unacceptable. Waiting a total of about 45 minutes at a drive-through, especially without explanation, reflects poorly on the store’s management and customer service standards. I respectfully request that this issue be reviewed and addressed to prevent similar experiences in the future. Thank you for your attention to this matter.
- NBNaomi BeswickOct 1, 20255.0Jayden and the crew working with him are awesome! 🙌🏻 My husband I went there tonight and their service was 100% excellent. We definitely are going to go there more often. We are really grateful and we hope that they can see this review.✨
Frequently Asked Questions About Wendy's
Is 1290 St. James Avenue Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's located at 1290 Saint James Ave, Springfield, MA?
The drive-thru is open Monday to Friday from 7:00 AM to 3:00 AM, and on Saturday and Sunday from 8:00 AM to 3:00 AM.
Is Wendy's at 1290 Saint James Ave still open for service?
Yes, this Wendy's location remains open and committed to serving quality food every day.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides via their website or mobile app.
What payment options are accepted at Wendy's on Saint James Ave?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payments.
How can I place an order online or through an app for Wendy's in Springfield, MA?
You can order through the Wendy's app available on the Apple App Store or visit order.wendys.com to place your order.
Are there options for delivery or takeout at this Wendy's location?
Yes, Wendy's offers delivery and takeout options at this location, along with dine-in and drive-thru services.
Where can I find menu pricing and nutrition information for Wendy's at 1290 Saint James Ave?
Menu pricing and nutrition details can be found on Wendy's official menu website or their mobile app once you select this location.
What are some nearby places I can visit after dining at Wendy's on Saint James Ave?
Nearby, you can visit entertainment venues like Bounce Trampoline Sports or Rivoli cinema, or grab a coffee at Dunkin'.
How can I find Wendy's near other popular spots like Bank of America or Quest Diagnostics?
Wendy's is conveniently located near Bank of America and Quest Diagnostics, making it easy to grab a meal before or after visiting these places.
Are there any nearby facilities for automotive services close to Wendy's at 1290 Saint James Ave?
Yes, RTNC Auto Wash and MarSyn Distributors (an AMSOIL dealer) are nearby for auto washing and automotive needs.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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