Taco Bell

3.8
1095 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1264 Boston Road in Springfield. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1264 Boston Road, Springfield, MA
01119, United States

Hours

Reviews

3.8
1,095 reviews
5 stars
489
4 stars
218
3 stars
187
2 stars
69
1 star
132

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor service, and rude staff interactions.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about missing ingredients, cold food, and lack of meat.

Cleanliness

Several customers noted unsanitary conditions and a dirty environment in the restaurant.

Positive Staff Interactions

Some customers praised friendly staff members who provided good service despite overall negative experiences.

Order Accuracy

Frequent complaints about incorrect orders and issues with the mobile app or kiosk ordering system.
  • TS
    Tori Snyder
    2 days ago
    1.0
    Horrible not clean food cold
  • ZJ
    Zaria and jayden
    Nov 3, 2025
    1.0
    Horrible service..poor customer service from the female manager.. would not recommend the Boston rd taco bell.
  • AR
    Angelica Reynoso
    Oct 27, 2025
    1.0
    Manager clarine. Did not wanted to provide with her name spelling. She said i dont need her name but she is the manager on site. I placed an order and was cheated on 2 orders of fries. Order two large and was sent to small size. Fries were missing from box. The food arrived wet and semi cold. This was dinner unfortunately! Never again! Not the first time ive had issues
  • NF
    Nick Fraioli
    Oct 24, 2025
    1.0
    Right off the rip when the kids working there were taking my order, they rushed me, than when I pulled up to the window I over heard them inside talking about urinating in the floor drain in the kitchen... I had ordered 4 tacos and paid extra for extra cheese and this is what I got... Worst taco bell I have ever been to. Didn't want to go back and risk them tampering with my food.
  • CL
    Christopher Lazarick
    Oct 10, 2025
    5.0
    Friendly Staff, Always Treating Us Excellent and Enjoying our Visits

Frequently Asked Questions About Taco Bell

What are the operating hours for the Taco Bell drive-thru at 1264 Boston Road, Springfield?

The drive-thru at Taco Bell 1264 Boston Road is open from 7:00 AM to 2:00 AM Monday through Wednesday and Sunday, and until 3:00 AM on Thursday through Saturday.

Where is Taco Bell located in Springfield, MA?

Taco Bell is located at 1264 Boston Road, Springfield, MA 01119, USA.