Subway

4.0
221 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Springfield Subway® Restaurant at 556-560 Sumner Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
556-560 Sumner Ave, Springfield, MA
01108, United States

Hours

Reviews

4.0
221 reviews
5 stars
123
4 stars
45
3 stars
18
2 stars
8
1 star
27

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some enjoying fresh and delicious sandwiches while others received poorly made or stale items.

Customer Service

Service experiences varied widely; some praised friendly and attentive staff, while others reported rude behavior and poor handling of complaints.

Cleanliness

The cleanliness of the store was noted positively by many, but there were also complaints about dirty restrooms and unsanitary conditions.

Order Accuracy

There were multiple instances of incorrect orders, leading to customer dissatisfaction regarding the accuracy of their sandwiches.

Staffing Issues

Several reviews highlighted understaffing during peak hours, resulting in slow service and long wait times.
  • PB
    Pat Burke
    Oct 10, 2025
    4.0
    The Subway on Sumner Ave consistently makes delicious sandwiches. Ordering via the app is easy. Sandwiches are fresh and surprisingly full of my chosen ingredients. Staff, even when busy, have been friendly, responsive and take pride delivering a top tier product and customer experience.
  • DS
    Destiny Santos
    Jul 1, 2025
    1.0
    Today Tuesday July 1 2025 between 7pm and 7:30pm I had asked my dad if he can pick me up a meal from Subway and it was the absolute worst sandwich I’ve ever had from any Subway they hide the meat and cheese behind a metal thing now so my dad didn’t realise that the lady didn’t put any cheese or grilled chicken on my sandwich and basically just gave me a BLT but still charged me for a grilled chicken with bacon so my dad brought my sandwich back and instead of her giving me a new sandwich she heated up the chicken put it on my sandwich and then reheated the entire sandwich again with all the vegetables so when I opened it when my dad got back it was not a sandwich it was so soggy I basically had a soup with most of the liquid drained out and my sandwich fell on the floor and my dog ate it because it bled through the paper and ripped a hole right through the paper so for whoever made my sandwich I hope for now on during your shift you get all the worst customers because I just spent my last $20 on food I didn’t even get to eat and if it wasn’t for the greedy dog in this house that loves to steal everyone’s food I would’ve showed a picture of that mess of a so-called sandwich
  • RK
    Robert Kelleher0
    Jan 15, 2025
    5.0
    1st time ordering on the app and will do more often! 4 footlongs for less than $30! And everyone loved them. All orders were exact and I was in and out in less than a minute. Very professional and clean and will be back.
  • DS
    David Sacenti
    May 21, 2022
    3.0
    Subway is still a nice place for a different kind of meal, helped only by their page of coupons recently in a Sunday paper. But some things have changed. Their type of bread selections have dropped way down with a couple of them being plain wraps. And the number of veggie add-ons has also dropped way down to about 9 or 10 with sliced hot peppers, sliced pickles and olives among them which a lot of people normally don't put on grinders, just the cheaper veggies. The girl making my grinders actually counted the number of what she put on them for both meat & cheese and then smothered everyting in lettuce until I couldn't see anything else. The thickness of what's between the bread sides comes No-where near what the pictures on the coupon page or the poster's in the store show anymore...
  • PE
    Phantom Echoe
    Dec 8, 2015
    1.0
    Do you enjoy teen age girls mad at you for walking in the store? Because you want to buy a sub? That's what happend to me! Then she says: That I'm gonna have to wait till she done cleaning the floor. I waited and then she smothers my sub in mustard and mayo. I complained about it and she looked at me like she could not give two poops about my sub and that I was paying for it. The employee did not care about me her job or anything. Worst customer service I have ever had in a Subway. So I will no longer be spending my money there in the future. That employee needs to be fired or retrained.

Frequently Asked Questions About Subway

Where is Subway located in Springfield, MA?

Subway is located at 556-560 Sumner Ave in the Hampden area of Springfield, MA.

What are the operating hours of this Subway location?

This Subway is open every day from 8:00 AM to 9:30 PM.