Stop & Shop

4.3
1375 reviews
Get DirectionsCallWebsite

Business Details

1277 Liberty Street, Springfield, MA
01104, United States
(413) 732-6920
https://stores.stopandshop.com/ma/springfield/1277-liberty-street
GoogleFacebook

About

Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
1277 Liberty Street, Springfield, MA
01104, United States

Hours

Reviews

4.3
1,375 reviews
5 stars
787
4 stars
325
3 stars
152
2 stars
50
1 star
61

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Many customers reported that the store is consistently understaffed, leading to long checkout lines and inadequate assistance from employees.

Customer Service

Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude interactions and poor service quality.

Product Availability

Customers expressed frustration with frequently understocked shelves and missing items, particularly during peak shopping hours.

Store Cleanliness

The store is generally described as clean and well-organized, although some reviews mentioned issues with the freshness of produce.

Pricing Concerns

Several customers noted that prices are high, with some expressing dissatisfaction over perceived increases in costs.
  • JJ
    Jose
    3 days ago
    4.0
    Prefiero ese supermercado para hacer mis compras. Pero un empleado no sabe la rea id de P.R es valida en USA...
  • KP
    Kenneth Perreault
    Oct 20, 2025
    5.0
    It was Superkalagragilisticexpealadosys.
  • BM
    Brian Mokrzycki
    Oct 12, 2025
    5.0
    Really good store one of the best in the area especially the grocery department
  • LG
    Lucan Golds
    Sep 16, 2025
    4.0
    The only one in the general area.
  • CC
    Caitlin Cazar
    Aug 2, 2025
    1.0
    I’ve been shopping at the Stop & Shop in Springfield, MA for a while now, and unfortunately, the experience keeps getting worse. The store is consistently understaffed, which means long lines at checkout and very few employees around the aisles if you need help. Even when you do find someone, they often seem poorly trained or unsure of how to assist. Service is painfully slow, both at the registers and the deli section. It feels like there’s no sense of urgency or accountability. On top of that, the shelves are frequently understocked—it’s not unusual to find key everyday items missing, even during regular hours. I try to be patient and understanding, but this store really needs better management and more support for its staff. Until then, I’ll be doing my shopping elsewhere.
Read more reviews on Google

Frequently Asked Questions About Stop & Shop

What are the operating hours of Stop & Shop on weekdays?

Stop & Shop at 1277 Liberty Street, Springfield, MA is open from 7:00 AM to 10:00 PM Monday through Friday.

Does Stop & Shop offer delivery services?

Yes, Stop & Shop provides delivery service for customer convenience.