Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,506 reviews
5 stars
608
4 stars
271
3 stars
279
2 stars
117
1 star
231
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, long wait times, and poor customer service experiences.
Order Accuracy
Many reviews highlighted problems with incorrect orders and missing items, leading to customer dissatisfaction.
Staff Behavior
Feedback indicated that staff behavior varied significantly, with some customers praising friendly service while others reported rudeness and lack of professionalism.
Food Quality
Several customers expressed disappointment with the quality of food, citing old or improperly prepared items.
Pricing Concerns
Customers noted that prices were higher than expected for fast food, with some feeling that the value did not match the cost.
- LCLucas Carreira1 day ago1.0always having you pull up to waiting spots or to another waiting window. you can order a 6 piece chicken nuggets and you’ll wait 10 minutes just for them to be cold
- TGThe review guyJan 3, 20261.0The service is trash..
- PTPedro TorresDec 7, 20251.0This is the worst experience my family has ever had at any business. My elderly uncle and aunt accidentally left a purse at this McDonald’s location. Inside were their Dominican passports, national ID cards, $750 USD, 20,000 Dominican pesos, a cellphone, and essential medication. According to the Springfield Police Report (#25-14169-OF), an employee found the purse, handled it, and took it to the manager’s office. When we returned the next day to retrieve it, after hours of waiting inside the store, we were told by the manager over the phone that the purse had been “thrown out.” However, none of the valuable items were recovered, and the explanation we were given made no sense. Based on the police investigation and the behavior of the staff, it is our strong belief that the items were stolen while in the possession of McDonald’s employees. The report even lists the contents as STOLEN, and the staff could not provide clear or consistent information about who handled the purse. This incident caused enormous hardship. My uncle had a medical emergency from the stress and was taken to the hospital. We spent substantial time and money traveling to replace foreign passports and identity documents at the consulate in New York. Their entire trip was ruined. The lack of accountability, responsibility, or compassion from the staff and management was shocking. No one offered help, updates, or honesty. For a business handling customers’ property — especially such sensitive documents — this level of negligence is unacceptable. We have since filed a complaint with the Massachusetts Attorney General, and this matter is now being handled through corporate and legal channels. I hope this location receives serious review!!!!!!!
- EMEmanuel Castillo MoralesOct 28, 20255.0it was good
- EAEmily ArriagaOct 25, 20252.0They close before 2am this location
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 660 Liberty St in Springfield, MA?
McDonald's at 660 Liberty St in Springfield, MA is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service and what are its hours?
Yes, McDonald's offers drive-thru service 24 hours a day, 7 days a week at this location.
Can I order McDonald's for delivery and what are the delivery hours?
Yes, you can order delivery from McDonald's, which is available 24/7 at this location.
What types of pickup and delivery services does McDonald's provide?
McDonald's provides curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I order McDonald's conveniently using mobile apps?
You can order through the McDonald's App available on both the Apple App Store and Google Play Store.
What services can I expect when visiting this McDonald's?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
What other fast food restaurants are near this McDonald's location?
Nearby fast food options include Subway and Taco Bell, where you might explore different menu choices after your visit.
Are there any convenient transit or delivery services near McDonald's in Springfield?
Yes, there is a UPS Access Point location nearby which could be useful for your courier and delivery needs while visiting McDonald's.
What local amenities are close to McDonald's that customers might find useful?
Nearby amenities include Bank of America ATM, Liberty Gas station, Save A Lot supermarket, and Springfield Dentistry and Braces, perfect for errands before or after your meal.