Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,242 reviews
5 stars
452
4 stars
237
3 stars
224
2 stars
85
1 star
244
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times in both drive-thru and in-store, with many expressing frustration over slow service and unresponsive staff.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and food quality, leading to dissatisfaction among customers.
Staff Attitude
Feedback indicated a mix of positive and negative experiences with staff, with some customers praising friendly service while others reported rudeness and lack of professionalism.
Cleanliness and Maintenance
Several reviews mentioned cleanliness issues, including dirty facilities and poorly maintained equipment, contributing to a negative dining experience.
Operational Hours
Customers expressed frustration over inconsistent operating hours, with reports of the location being closed during advertised hours and issues with mobile ordering.
- TGTezanie GonzalezDec 29, 20251.0Went thru the drive thru got 2 quarter pounder meals and a meal deal i get home the quarter pounders are both raw i go back and tell the person in the window that they were still raw and she just looked like we were bothering her and didnt care and had to explain it like 3 times we get our food redone i check one of the bugera it was okay i get home and the other one is pink in the middle less pink than the first ones we needed redone but still pink in the middle . And to top it off i didnt even get an im sorry my bad or anything she just grabbed the bag walked away came back and said nothing.
- LJLeigh JeffersonDec 25, 20251.0Decided to grab McD’s after being called into work on the holiday. There was a line but they moved through it quickly until the worker started chatting with a customer in the DRIVE THRU line for over THIRTY FIVE minutes. The customer was lallygagging while smoking a joint. I stood in line out of legitimate curiosity and counted more than ten people leave the line. I eventually did too. Thanks to the FL Jeep (RRYQ74) and the McDonalds slower than time who ruined my ability to bring my sibling an apology Happy Meal.
- YJyalkiria JimenezDec 25, 20251.0Order my food through door dash I made 2 orders and they only send me the Big Mac burger by its self two hours waiting on my order to just get that and to be told by the driver they said they didn’t have drinks apparently they were short on staff
- JRJuan RamosDec 20, 20251.0I got ripoff no courtesy, places like this makes me hate McDonald's really.
- BMBrian MartinezDec 9, 20252.0Showed up for a late night meal and they told me the don’t open until 4-5am usually
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location in Springfield, MA?
This McDonald's location is open 24 hours a day, 7 days a week.
Does this McDonald's offer delivery services?
Yes, delivery is available 24/7, including same-day and no-contact delivery options.
Can I order from McDonald's using a mobile app?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
Is drive-through service available at this McDonald's?
Yes, the drive-through is open 24 hours every day for convenient service.
What payment methods are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What types of food does this McDonald's restaurant serve?
McDonald's offers a variety of menu options including breakfast, burgers, sandwiches, coffee, ice cream, and frozen yogurt made with quality ingredients.
What services does this McDonald's provide to customers?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
What other fast food restaurants are nearby McDonald's on Boston Rd?
Nearby fast food options include Pizza Hut, Wingstop, and Wendy's, offering a variety of choices for meals in the area.
Are there any retail and auto services close to McDonald's on Boston Rd?
Yes, nearby retail and automotive services include Rent-A-Center, Advance Auto Parts, Auto Kings for automotive repairs, and rental services like Penske Truck Rental and Hertz car rental.
Can I visit other community services or stores near McDonald's on Boston Rd?
Yes, nearby you can find a UPS Access Point location for shipping, CVS Pharmacy for health and shopping needs, T-Mobile for mobile services, and beauty salons like Tip Top Nails and Lash Spa.