Brand Certified
McDonald's
3.4(1234 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
809 Boston Rd, Springfield, MA
01109, United States
Certified by McDonald's • Mar 01, 2026
(413) 783-2328
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.4
1,234 reviews
5 stars
446
4 stars
234
3 stars
222
2 stars
85
1 star
247
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times in both drive-thru and in-store, with many expressing frustration over slow service.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and food preparation mistakes.
Staff Attitude
Feedback indicated a mix of positive and negative experiences with staff, with some customers noting friendly service while others reported rudeness and lack of professionalism.
Food Quality
Several customers complained about cold food, undercooked items, and overall poor food quality.
Cleanliness
Some reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.
- TCThomas Clarke4 days ago1.0Not even worth talking about just sucks
- LMLola May4 days ago5.0Fast
- RTRovert TramsFeb 21, 20262.0Good service but drive thru has huge potholes!! Parking lot and drive thru need to be fixed!! Not a car friendly McDonald's
- PPPrimeFeb 11, 20261.0Gotta make sure you get what you ordered through the the drive thru. I work overnight at Walmart and we take our break at 2 am the guy that takes the order does not like making coffee or if your orders say no tomatoes or pickles make sure you get what you supposed to..
- JHJohn HoganJan 16, 20262.0Wait was way too long for a fast food establishment. Waited 15 minutes at the call box just to order and once ordered, was told to pull ahead and wait some more. Gave incorrect change because they are playing the "no pennies" game.
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location in Springfield, MA?
This McDonald's location is open 24 hours a day, 7 days a week.
Does this McDonald's offer delivery services?
Yes, delivery is available 24/7, including same-day and no-contact delivery options.
Can I order from McDonald's using a mobile app?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
Is drive-through service available at this McDonald's?
Yes, the drive-through is open 24 hours every day for convenient service.
What payment methods are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What types of food does this McDonald's restaurant serve?
McDonald's offers a variety of menu options including breakfast, burgers, sandwiches, coffee, ice cream, and frozen yogurt made with quality ingredients.
What services does this McDonald's provide to customers?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
What other fast food restaurants are nearby McDonald's on Boston Rd?
Nearby fast food options include Pizza Hut, Wingstop, and Wendy's, offering a variety of choices for meals in the area.
Are there any retail and auto services close to McDonald's on Boston Rd?
Yes, nearby retail and automotive services include Rent-A-Center, Advance Auto Parts, Auto Kings for automotive repairs, and rental services like Penske Truck Rental and Hertz car rental.
Can I visit other community services or stores near McDonald's on Boston Rd?
Yes, nearby you can find a UPS Access Point location for shipping, CVS Pharmacy for health and shopping needs, T-Mobile for mobile services, and beauty salons like Tip Top Nails and Lash Spa.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website