Brand Certified
McDonald's
3.5(1173 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
782 State St, Springfield, MA
01105, United States
Certified by McDonald's • Mar 01, 2026
(413) 788-1444
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.5
1,173 reviews
5 stars
457
4 stars
185
3 stars
189
2 stars
94
1 star
243
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times in both drive-thru and in-store, with some waiting over 30 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Customer Service
There were numerous complaints about rude staff and poor customer service, with some customers feeling ignored or disrespected.
Cleanliness
Several customers noted unsanitary conditions in the restaurant and bathrooms, contributing to a negative dining experience.
Food Quality
Feedback indicated concerns about food freshness and quality, with reports of cold food and potential food safety issues.
- JMJanet MockJan 26, 20265.0Did a mobile order about 5:40pm and went to McD drive thru around 6pm. Was in drive thru for over 20 min. until getting up to speaker to give my name and code, then waited 10 min. to get to window. After another wait was asked to pull up to the side as they were just making the big Mac. I asked what is purpose of mobile order and was told that when I got to speaker with code is when they do my order. I left there shortly after 6:50pm.
- BGBecky GalloJan 10, 20261.0This store sometimes will ignore you in the drive thru until you leave.
- ECEliseo ChuquiJan 10, 20261.0Muy lentos tuve q esperar por una orden 1 hora
- MHmark henrieDec 30, 20251.0I waited twenty minutes for my food.Never got it. This is the worst mcdonald's i've ever been to. I will not go to mcdonald's anymore.
- EEEmpressDec 5, 20254.0Every time I go to this location I look forward to Joseph or Asha to take my order!!!Both are always so pleasant and polite.Always greet me with a smile.I do hope the company gives them respect and recognition because they both deserve it!!!
Frequently Asked Questions About McDonald's
What are the drive-thru hours at this McDonald's location?
The drive-thru is open 24 hours a day, every day of the week.
Can I order delivery from this McDonald's and what are the delivery hours?
Yes, delivery is available. Delivery hours are 7:00 AM to 1:30 AM Monday through Thursday and Sunday, 7:00 AM to 2:45 AM on Friday, and 3:00 AM to 2:45 AM on Saturday.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer curbside pickup or no-contact delivery?
Yes, it offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Are there mobile apps available to order from this McDonald's?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
Where is this McDonald's located?
This McDonald's is located at 782 State St, Springfield, MA 01105, USA.
What are the normal operating hours for this McDonald's?
This McDonald's location is open 24 hours a day, seven days a week.
What nearby attractions can I visit before or after dining at McDonald's?
You can visit the Basketball Monument and Winchester Square Historic District nearby, both popular spots worth checking out around your McDonald's visit.
Are there convenient nearby places to shop or run errands near this McDonald's?
Yes, nearby grocery stores include America’s Food Basket and NSA Supermarket, and you can also find the Bank of America ATM close by for your banking needs.
What nearby services are available for personal care and grooming near McDonald's?
Nearby you can find Pretty Nails nail salon, Final Touch Barber Shop, and Merry Maids cleaning services if you wish to complement your visit to McDonald’s with self-care or household help.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website