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McDonald's

3.5
(1173 reviews)

Business Details

782 State St, Springfield, MA
01105, United States
(413) 788-1444
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
782 State St, Springfield, MA
01105, United States

Hours

Reviews

3.5
1,173 reviews
5 stars
457
4 stars
185
3 stars
189
2 stars
94
1 star
243

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in both drive-thru and in-store, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Customer Service

There were numerous complaints about rude staff and poor customer service, with some customers feeling ignored or disrespected.

Cleanliness

Several customers noted unsanitary conditions in the restaurant and bathrooms, contributing to a negative dining experience.

Food Quality

Feedback indicated concerns about food freshness and quality, with reports of cold food and potential food safety issues.
  • JM
    Janet Mock
    Jan 26, 2026
    5.0
    Did a mobile order about 5:40pm and went to McD drive thru around 6pm. Was in drive thru for over 20 min. until getting up to speaker to give my name and code, then waited 10 min. to get to window. After another wait was asked to pull up to the side as they were just making the big Mac. I asked what is purpose of mobile order and was told that when I got to speaker with code is when they do my order. I left there shortly after 6:50pm.
  • BG
    Becky Gallo
    Jan 10, 2026
    1.0
    This store sometimes will ignore you in the drive thru until you leave.
  • EC
    Eliseo Chuqui
    Jan 10, 2026
    1.0
    Muy lentos tuve q esperar por una orden 1 hora
  • MH
    mark henrie
    Dec 30, 2025
    1.0
    I waited twenty minutes for my food.Never got it. This is the worst mcdonald's i've ever been to. I will not go to mcdonald's anymore.
  • EE
    Empress
    Dec 5, 2025
    4.0
    Every time I go to this location I look forward to Joseph or Asha to take my order!!!Both are always so pleasant and polite.Always greet me with a smile.I do hope the company gives them respect and recognition because they both deserve it!!!

Frequently Asked Questions About McDonald's

What are the drive-thru hours at this McDonald's location?

The drive-thru is open 24 hours a day, every day of the week.

Can I order delivery from this McDonald's and what are the delivery hours?

Yes, delivery is available. Delivery hours are 7:00 AM to 1:30 AM Monday through Thursday and Sunday, 7:00 AM to 2:45 AM on Friday, and 3:00 AM to 2:45 AM on Saturday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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