Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
2,125 reviews
5 stars
813
4 stars
382
3 stars
366
2 stars
185
1 star
379
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, rude staff, and incorrect orders, leading to a negative perception of service quality.
Cleanliness Concerns
Several reviews mentioned unsanitary conditions, including dirty bathrooms and unkempt dining areas.
Food Quality
Customers expressed dissatisfaction with food freshness and quality, citing stale fries and poorly prepared items.
Customer Interaction
Many reviews highlighted a lack of customer service, with staff being unhelpful or dismissive towards patrons.
Location Problems
The presence of loiterers and panhandlers outside the restaurant was noted as a concern, affecting the overall dining experience.
- TATamy Aponte4 days ago1.0Pesimo servicio, el servi carro mas de 11 carros, la espera ni se diga, pido un cafe me lo cobran llego a la ventana y me dicen no tengo cafe, pido mi refund me hacen esperar 10 minutos para el refund sale la empleada me dice quieres un cappuccino le digo no tomo eso ella entra luego sale el manager me dice no tenemos cafe le digo dame mi dinero de vuelta se molesta, todo lo que hacen por no brindar un buen servicio verdaderamente pesimo servicio 👎.
- VLVICTOR lainezNov 2, 20251.0Hoy 11-2-2025, 10:50 Am No me quiso atender que dijo no podía hablar y no quiso tomar mi orden en español le dijo a otra persona en español que debíamos ordenar en la pantalla y se burlaron porque no sabíamos usarla la segunda persona se acercó y dijo deben ordenar aquí ya todo el mundo lo hace en este 2025 se cambia a español y se siguió burlando mejor nos dimos la vuelta y nos retiramos si no tienen el personal capacitado entonces para que los contratan estoy muy enfadado 😠
- DDduck610sixOct 29, 20251.0Not so great service. I didn't know customers needed to know someone in order to skip the line, so I used the restroom and walked out. Without properly washing my hands btw because there was no hand soap. 👎
- LELok EvolOct 27, 20251.0Stood there for 20 minutes before placing a order
- DKDima KozarOct 27, 20251.0Shit service, they ignore me fire them all
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 360 Main St, Springfield, MA?
McDonald's at 360 Main St is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service, and what are its hours?
Yes, the McDonald's drive-thru is open every day from 5:00 AM to 2:00 AM.
Can I order food online for delivery from this McDonald's?
Yes, you can order delivery online via their delivery URL or use the McDonald's App available on both iOS and Android.
What delivery and pickup options are available at this McDonald's?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at McDonald's on Main Street in Springfield?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is WiFi available at this McDonald's location?
Yes, free WiFi is available to customers at this McDonald's.
Are there any nearby restaurants to McDonald's where I could visit before or after my meal?
Yes, Dynasty Restaurant, an Asian and Chinese restaurant, is nearby and a good option to explore for dining variety.
What nearby beauty salons are close to McDonald's on Main Street?
Nearby beauty salons include Wanda's Nails, International Barbershop, Top Nails, Vip Cuts, and Yoelis Hair Salon, all close to this McDonald's location.
How can I get to McDonald's using public transportation or nearby landmarks?
Interstate 91 North is a nearby major route which can help you access the area quickly; also, local landmarks like South Main Street School and Acushnet Avenue School can assist in locating McDonald's.
Are there any nearby services for car care or rentals close to McDonald's?
Yes, Balise Car Wash, Balise Hyundai, Ready Credit Used Cars, and Enterprise Rent-A-Car are nearby services where you can wash, buy, repair, or rent vehicles.