Brand Certified
McDonald's
3.5(2025 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
360 Main St, Springfield, MA
01105, United States
Certified by McDonald's • Mar 01, 2026
(413) 739-3534
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.5
2,025 reviews
5 stars
768
4 stars
363
3 stars
352
2 stars
175
1 star
367
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and rude staff interactions.
Cleanliness
While some noted cleanliness, others mentioned unsanitary conditions and issues with the bathrooms.
Food Quality
Mixed reviews on food quality; some praised freshness while others complained about cold or stale items.
Customer Experience
Many customers expressed frustration with the overall experience, including long wait times and poor handling of mobile orders.
- AAAlexandra AstoneJan 24, 20262.0Although we spent money there, they didn't allow us to use the restroom. I understand people ask to use it randomly, but we were customers... The security guy was very nice and the place was clean.
- LFLindsay FordJan 12, 20261.0This store should not offer Uber Eats. I’ve had repeated issues and today after the order was delayed by a half hour it was cancelled. Just don’t offer a delivery service if you can’t manage it. It’s really that simple. Editing to add a response to the owner: There is nothing wrong with the service Uber provided. I watched not one, not two, not three, not four, but FIVE drivers attempt to go to your restaurant to pick my order up, and they all had to leave empty handed because the order wasn't ready. If you truly want to help, please take responsibility for the issue, which is solely your restaurant's. I ended up ordering from another McDonalds once my order was cancelled, and I had no issues.
- PSPJ StuartDec 29, 20251.0My daughters started going to a program so we stopped at this McDonald's to eat beforehand. I took them to the bathroom, and when we came out my daughter ate a nugget before a man came over and told us a guy had come in and was going through their happy meals, so they shouldn't eat them. I told the staff, and no one cared so had to rebuy food. My daughter started vomiting a hour later. Figured it would be safer to go through the drive thru, so we ordered and were told there were no chocolate shakes, only to pull up to the windows and see a shake sitting right there. The kid looked sheepish when questioned and made us a shake. Went today and and was told they were putting the milkshake machine back together after cleaning at 11:30 a.m. I canceled the order and left. We won't be back to any McDonald's in this franchise. If you don't want to make shakes then stop advertising them and take them off the menu.
- MMMichaelDec 13, 20255.0Always fresh
- MLMark LatinoDec 1, 20255.0Excellent !
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 360 Main St, Springfield, MA?
McDonald's at 360 Main St is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service, and what are its hours?
Yes, the McDonald's drive-thru is open every day from 5:00 AM to 2:00 AM.
Can I order food online for delivery from this McDonald's?
Yes, you can order delivery online via their delivery URL or use the McDonald's App available on both iOS and Android.
What delivery and pickup options are available at this McDonald's?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at McDonald's on Main Street in Springfield?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is WiFi available at this McDonald's location?
Yes, free WiFi is available to customers at this McDonald's.
Are there any nearby restaurants to McDonald's where I could visit before or after my meal?
Yes, Dynasty Restaurant, an Asian and Chinese restaurant, is nearby and a good option to explore for dining variety.
What nearby beauty salons are close to McDonald's on Main Street?
Nearby beauty salons include Wanda's Nails, International Barbershop, Top Nails, Vip Cuts, and Yoelis Hair Salon, all close to this McDonald's location.
How can I get to McDonald's using public transportation or nearby landmarks?
Interstate 91 North is a nearby major route which can help you access the area quickly; also, local landmarks like South Main Street School and Acushnet Avenue School can assist in locating McDonald's.
Are there any nearby services for car care or rentals close to McDonald's?
Yes, Balise Car Wash, Balise Hyundai, Ready Credit Used Cars, and Enterprise Rent-A-Car are nearby services where you can wash, buy, repair, or rent vehicles.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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