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McDonald's

3.5
(1963 reviews)
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Business Details

2392 Main St, Springfield, MA
01107, United States
(413) 781-2603
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2392 Main St, Springfield, MA
01107, United States

Hours

Reviews

3.5
1,963 reviews
5 stars
770
4 stars
342
3 stars
345
2 stars
161
1 star
345

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Mixed feedback on food quality, with some customers noting cold or improperly prepared items.

Cleanliness

Concerns were raised about cleanliness, particularly in the dining area and bathrooms.

Operational Issues

Frequent reports of operational problems, including broken machines and incorrect orders.
  • SK
    Sonya Koon
    Jan 13, 2026
    2.0
    Bathrooms were locked, the food was mid, and it seemed like no one would answer me when I really needed to use the bathroom. Would never eat at this McDonald's again
  • AK
    Alice Kirschner
    Dec 18, 2025
    1.0
    People openly smoking pot in the lobby manager doesn't care. Milkshake was like pink water and when we asked them to remake it we were told that is the way it comes out but we would just get the same thing. Oh and then there was some type of podcast happening in the lobby, as well.
  • MB
    Mark Brent
    Dec 15, 2025
    5.0
    The food has been fine, and we've had no problems with the drive thru service.
  • OB
    Oswald Brooks
    Dec 11, 2025
    2.0
    just horrible experiance! the staff was s rude and the place was a mess. the food was as usual mc donalds but the rest was so bad. ill never dine in again s
  • MW
    Matthew Warwick
    Oct 9, 2025
    1.0
    This place sucks. No McDonald's is great but this one just sucks. If you select dine in, they won't bring you your food and put it in a to go bag rather than on a tray. All the tables are disgusting no matter how busy it is. I asked for no onions on my burger and got nothing but onions.
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