McDonald's

3.5
1953 reviews
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Business Details

2392 Main St, Springfield, MA
01107, United States
(413) 781-2603
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2392 Main St, Springfield, MA
01107, United States

Hours

Reviews

3.5
1,953 reviews
5 stars
765
4 stars
339
3 stars
345
2 stars
159
1 star
345

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Cleanliness Issues

Customers frequently reported dirty dining areas and restrooms, with some noting unsanitary conditions.

Order Accuracy

Many customers experienced issues with incorrect orders and slow service, leading to frustration.

Staff Friendliness

While some reviews mentioned friendly staff, many others reported rudeness and unprofessional behavior.

Operational Problems

Several reviews pointed out issues with the restaurant's operational hours and malfunctioning equipment.
  • AK
    Alice Kirschner
    Dec 18, 2025
    1.0
    People openly smoking pot in the lobby manager doesn't care. Milkshake was like pink water and when we asked them to remake it we were told that is the way it comes out but we would just get the same thing. Oh and then there was some type of podcast happening in the lobby, as well.
  • MB
    Mark Brent
    Dec 15, 2025
    5.0
    The food has been fine, and we've had no problems with the drive thru service.
  • OB
    Oswald Brooks
    Dec 11, 2025
    2.0
    just horrible experiance! the staff was s rude and the place was a mess. the food was as usual mc donalds but the rest was so bad. ill never dine in again s
  • MW
    Matthew Warwick
    Oct 9, 2025
    1.0
    This place sucks. No McDonald's is great but this one just sucks. If you select dine in, they won't bring you your food and put it in a to go bag rather than on a tray. All the tables are disgusting no matter how busy it is. I asked for no onions on my burger and got nothing but onions.
  • RW
    Rae Wilson
    Sep 2, 2025
    2.0
    Service is horrible! Then when I tried calling to have my issue resolved, no one answered and I called about 12 times smfh
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 2392 Main St, Springfield, MA?

McDonald's at 2392 Main St is open 24 hours a day, 7 days a week.

Is the drive-thru at this McDonald's location open all day?

Yes, the drive-thru is open 24 hours a day, every day of the week.