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McDonald's

3.6
(867 reviews)
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Business Details

1361 Liberty St, Springfield, MA
01104, United States
(413) 736-1905
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1361 Liberty St, Springfield, MA
01104, United States

Hours

Reviews

3.6
867 reviews
5 stars
373
4 stars
154
3 stars
138
2 stars
66
1 star
136

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Food Quality

Several reviews indicated a decline in food quality, with complaints about cold, overcooked, or incorrect items.

Pricing Concerns

Customers expressed dissatisfaction with rising prices and perceived poor value for money.

Cleanliness and Atmosphere

While some customers noted cleanliness and a pleasant atmosphere, others reported issues with staff behavior and overall service quality.
  • RR
    Rosa Rivera
    Feb 12, 2026
    5.0
    Friendly staff. Quiet and clean atmosphere. Reasonable prices and prompt table service
  • AM
    Angela Morin
    Jan 30, 2026
    2.0
    So unprofessional. Everyone was swearing and fooling around. My order was wrong twice. I didn't see any managers just a bunch of rude teenagers.
  • CC
    Cameron
    Jan 17, 2026
    5.0
    Food done fast, good customer service & pretty calm and quiet
  • RJ
    Richard Eldridge Sr. (jester2369)
    Jan 8, 2026
    1.0
    Food quality has gone down drastically over the last few years. Prices have tripled. Basic thinking ability has gone down. They can make a hot coffee. They can make a soda. But if they're out of premixed iced coffee, they can't figure out how to make one like a normal human being. Simple formula cup + ice + coffee, it's not rocket science.
  • JT
    Jose Alonso Avila Trejo
    Dec 21, 2025
    3.0
    Primero, es increíble que nadie se moleste en preguntar al cliente si le falta algo a su orden, que es lo difícil de preguntar si lo ves parado por algo ?. Lo digo por que ya trabajé en McDonald’s, y la regla es siempre estar atento al cliente si necesita algo. Tienen tres personas al frente y ninguna me atendió. Y peor que ponen a un tipo nuevo que ni pregunta nada. Ni yo como novato hice eso. Y una chica con forma de planeta que tampoco se molestó en preguntar, no pues se te hace difícil hablar. De resto la comida y el ambiente todo normal, pero el servicio es lo que la falta mejorar. Flojos. 🤦🏻‍♂️
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Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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