Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,091 reviews
5 stars
379
4 stars
197
3 stars
186
2 stars
96
1 star
233
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.
Service Speed
Many reviews highlighted long wait times, particularly in the drive-thru, with some customers experiencing waits of over 30 minutes.
Staff Attitude
While some customers praised the friendliness of the staff, others noted unprofessional behavior and poor customer service from management.
Food Quality
Feedback on food quality was mixed, with some customers enjoying fresh food while others received cold or poorly prepared items.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and perceived value for money, especially in relation to order accuracy.
- BNBill NicholsNov 11, 20252.0When they forgot our drinks, was told to "go around and get back in line because she didn't have a register".
- EREric RosaOct 18, 20252.0This establishment frequently messes up most orders. It’s actually rare if I stop in here and get everything I ordered without having to ask for it and show receipts. Once again today I was proven these words are true. After using the Mobile app and getting to window to confirm my order, I was asked if I wanted a receipt. I said “no” just to see if they would intentionally forget something. Sure enough, 2 burgers and 1 small fry were missing from the order. I should go hit the casino now. I’ll drive a few extra minutes to different fast food spot next time I want to eat garbage.
- DRdiana rosarioOct 14, 20252.0Everytime I order more Oreo for my McFlurry I never get it. I’m paying more money and never get it ughhhhhh WTH
- ARAndrew ROct 3, 20251.0They force you to use the app if you don't want to be price gouged, then the app doesn't work! "Sorry that didn't work!" lol another missed sale!
- SSSergio SantaOct 2, 20251.0Food was cold. They didn't even put nuggets in either of my children's happy meals
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's on weekdays?
McDonald's is open from 4:00 AM to 11:00 PM Monday through Wednesday, and until 12:30 AM on Thursday and Friday.
Does McDonald's offer delivery and what are the delivery hours?
Yes, McDonald's offers delivery from 6:00 AM to 11:30 PM Monday to Wednesday and Sunday, and until 12:30 AM on Thursday to Saturday.
Is there a drive-thru service available and what are the hours?
Yes, McDonald's has a drive-thru service open daily from 4:00 AM to 11:00 PM.
Can I order McDonald's through a mobile app?
Yes, you can order using the McDonald's app available on both iOS and Android platforms.
What types of payment does McDonald's accept?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's location offer?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 1402 Allen Street, Springfield, MA 01118, USA.
Which fast food restaurants are near McDonald's that customers might consider as alternatives?
Nearby fast food restaurants include Wendy's and another McDonald's location, offering more burger options in the area.
Are there any nearby gas stations customers can visit when coming to McDonald's?
Yes, Sunoco Gas Station, CITGO, and Quality Mart gas stations are close by, convenient for refueling before or after your meal.
What nearby amenities can customers explore before or after visiting McDonald's?
Customers can visit nearby spots such as Saray II Turkish Restaurant for Mediterranean cuisine, Skin by Gin for waxing services, or The Dance Company for dance classes.