Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
206 reviews
5 stars
110
4 stars
33
3 stars
13
2 stars2
1 star
48
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported problems with order accuracy and slow service, particularly at the drive-thru.
Staff Attitude
Feedback indicates a mix of friendly and rude interactions, with some customers experiencing unprofessional behavior from staff.
Food Quality
Several reviews mentioned issues with food freshness and quality, including stale items and incorrect orders.
Cleanliness
Some customers praised the cleanliness of the location, while others noted unsanitary conditions.
Management Concerns
There were complaints about management's handling of customer service issues and staff behavior.
- DDDavidDec 12, 20251.0Place is trash. Get my orders wrong. Seems like no one there wants to work there. Hash browns were cold, sandwich was made wrong and so was my iced coffee. Don’t recommend going to this dunkin. Service is horrible.
- MGMichael GossNov 2, 20251.0Terrible service, can't seem to get orders right, even after asking to fix, had to complain to customer service to get any resolution, the management simply doesn't care
- SDSteve DalySep 16, 20251.0All the lights are on and car at drive thru. No one ever came to the drive thru speaker to take our order.
- CRCandy RiveraSep 9, 20251.0Jelly donuts have a sad amount of jelly filling
- GCGabriel Anthony ChambersSep 27, 20221.0Horrible service, too in a rush to do the right thing. They think by making shortcuts they can just slide by.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 1252 Saint James Ave, Springfield, MA?
Dunkin' is open daily from 5:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What are the specialty items served at Dunkin' in Springfield, MA?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location has a drive-thru for convenient service.
Can I order ahead using a mobile app for this Dunkin' store?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab and go experience.
What holiday beverages are currently featured at this Dunkin'?
Try the new Cookie Butter Cloud Latte, returning Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher on the holiday menu.
Which nearby places can I visit after enjoying Dunkin' at 1252 Saint James Ave?
Nearby places include Boost Mobile for phone needs, Family Dollar for shopping, and Abuelita Latin Food for additional dining options.
Are there entertainment options near Dunkin' in Springfield?
Yes, you can visit Bounce Trampoline Sports, Bounce Battles amusement parks, and the Rivoli cinema for entertainment close to Dunkin'.
Where can I find essential services near Dunkin' at Saint James Ave?
Essential services nearby include RMV Springfield for motor vehicle needs and Quest Diagnostics for medical testing.
Does this Dunkin' location serve breakfast, lunch, and dinner?
Yes, this Dunkin' serves breakfast, lunch, and dinner daily.