Dunkin'

3.1
175 reviews
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Business Details

3065 Main St, Springfield, MA
01107, United States
(413) 732-0871
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3065 Main St, Springfield, MA
01107, United States

Hours

Reviews

3.1
175 reviews
5 stars
67
4 stars
24
3 stars
13
2 stars
7
1 star
64

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly at the drive-thru, with long wait times and orders often taking too long to fulfill.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food or drink preparations.

Customer Service

Feedback on customer service was mixed; while some employees were praised for being friendly and helpful, others were criticized for rudeness and poor management.

Cleanliness

Several customers noted unsanitary conditions in the store, including dirty bathrooms and overall messiness.

Management Issues

There were complaints about poor management practices, including staff behavior and lack of training, leading to a negative customer experience.
  • AH
    Armagan Hamurcu
    Dec 4, 2025
    1.0
    They are very slow all they do playing game here do not waste your timing here to get coffee
  • NN
    Nestor Noria
    Nov 29, 2025
    1.0
    I don't recommend this place to anyone in the area . Zero in customer attention . Incapable to take an order correct , if you try to correct them they yell at you .
  • AR
    Alejandra Rodriguez
    Nov 17, 2025
    1.0
    They were super busy so I made my order short and sweet. Got munchkins for my kids specifically asked for glazed and chocolate glazed the kids are on the spectrum and have an issue with powder and jelly things. I drive away check the box it’s entirely the opposite of what I clearly asked for. Why do you have place an exact order and then put it correctly on the receipt but then do whatever you want in the back? I paid 13 dollars for a 50 count of munchkins that my kids won’t even touch. So thank you for wasting 30 minutes of my time in a line just to get my damn order wrong. And the coffee was nasty too waste of money and time don’t go here if your on the way to work cuz you’ll be late.
  • GM
    Gia Mendez
    Nov 12, 2025
    5.0
    Love this place, they had the wicked Tin and my Wicked Matcha. Very friendly, fast, and just a great personality from both girls. I went through the drive thru Thursday 11-6-2025 around 5pm great service.
  • RS
    Rich Sherwood
    Oct 13, 2025
    1.0
    Stood and the counter for at least 3 minutes and wasn’t even acknowledged by the manager Julie or Julia. Walked out empty handed. A simple acknowledgment would have sufficed. It was like I wasn’t even standing there.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 3065 Main St, Springfield, MA?

Dunkin' at 3065 Main St is open Monday to Thursday from 5:00 AM to 8:00 PM, Friday to Sunday from 5:00 AM to 6:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.