Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.4
228 reviews
5 stars
100
4 stars
26
3 stars
27
2 stars
8
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.
Order Accuracy
Many customers reported frequent mistakes with their orders, including wrong items and incorrect modifications.
Speed of Service
Customers consistently complained about slow service, particularly in the drive-thru, with long wait times reported even during off-peak hours.
Staffing Issues
Several reviews mentioned understaffing and the need for better training for employees to improve service quality.
Food Quality
Mixed feedback on food quality, with some items described as bland or poorly prepared, while others enjoyed specific menu items.
- BLBrianna LynnNov 16, 20251.0Employees always miserable and always mess up the order hire new employees 🤏🏼😂
- TMtuti marieOct 30, 20251.0bad service they just stand there and talk and miss place they order
- KDKathryn DiazOct 19, 20251.0Same shit different Dunkin. Never get anything right now even a simple black coffee two sugar 😡
- NAN AlejandraOct 4, 20251.0Worst customer service ever, 4 ladies who don’t know what they are doing …
- JTJorge Henriquez de TepecoyoSep 20, 20254.0Very bad customer service, they didn't serve me because I had my service pet with me.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 695 Liberty St, Springfield, MA?
Dunkin' at 695 Liberty St is open every day from 5:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, Dunkin' offers both curbside pickup and delivery services.
How can I order ahead from Dunkin' in Springfield, MA?
You can order ahead using the Dunkin' mobile app available on the Apple App Store and Google Play or via their website for a fast grab and go experience.
What holiday drinks are currently featured at this Dunkin' location?
This holiday season, enjoy the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
What types of food and beverages does this Dunkin' serve?
Dunkin' serves coffee, espresso, donuts, breakfast sandwiches, tea, and offers meals for breakfast, brunch, and lunch.
Is there a drive-thru available at the Dunkin' on Liberty Street?
Yes, this Dunkin' location has a drive-thru for convenient ordering.
Are there any nearby restaurants or fast food options close to Dunkin'?
Nearby fast food and restaurants include McDonald's, Taco Bell, and Subway, offering a variety of meal choices close to Dunkin'.
What gas stations are near Dunkin' at 695 Liberty Street?
Liberty Gas and Valero gas stations are located near Dunkin', convenient for refueling before or after your visit.
Are there any nearby financial services or ATMs around Dunkin'?
Yes, near Dunkin' you'll find Western Union, RockItCoin Bitcoin ATM, Bitcoin Depot, and a Bank of America ATM for various financial services.
Does Dunkin' welcome families and provide Wi-Fi?
Yes, Dunkin' welcomes families, including children, and offers free Wi-Fi for customers.