Dunkin'

3.8
322 reviews
Decked Out Lattes
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Business Details

350 Cottage Street, Springfield, MA
01104, United States
(413) 737-5905
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
350 Cottage Street, Springfield, MA
01104, United States

Hours

Reviews

3.8
322 reviews
5 stars
152
4 stars
70
3 stars
38
2 stars
15
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying negative attitudes and a lack of professionalism.

Order Accuracy

Many customers reported issues with incorrect orders, including wrong items and preparation errors.

Food Quality

Feedback indicated inconsistent food quality, with complaints about burnt items and cold food.

Staff Friendliness

While some customers praised friendly staff, many others noted rudeness and unprofessional behavior from employees.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty environments and unsanitary conditions.
  • GH
    Get Herdone
    Nov 14, 2025
    5.0
    He is Dunkin’ Donuts I’ve ever seen and I travel across America went in there for a cup of coffee and half a dozen of donuts was In-N-Out within. Maybe four minutes. Staff were friendly and communicative. The bathrooms were clean probably one of the best Dunkin’ Donuts.
  • CM
    Cheveka Maldonado
    Oct 30, 2025
    2.0
    The employees are miserable! And everyone should wear hair nets because I've found hair in my cup! You can be a regular and they will not acknowledge you!
  • JL
    Journeys Lemonade
    Oct 24, 2025
    1.0
    Horrible customer service. I wish they can be rated less than a one star. My experience: I ordered a bagel with cream cheese and asked for it to be cut into quarters. I’ve never had an issue at any other location when asked to do this for me. The cashier told me to ask another employee if it can be done Instead of asking for me herself. I asked her to please ask for me as they are coworkers. I watched her ask the woman who was preparing it, and the woman laughed at my request. It was very slow service. No one in the lobby and no one in the drive-through line and the woman refused to to even put cream cheese on my bagel. She watched me open my bag and laughed as loud as she can when I realized there was no cream cheese on my bagel. In my opinion, this is the worst location in Springfield. The two employees That did my order: The cashier needs to be retrained. The woman who prepared my bagel needs to be fired immediately
  • NA
    N Alejandra
    Jun 30, 2025
    1.0
    The Service sucks
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Springfield, MA?

Dunkin' in Springfield, MA is open Monday to Friday from 4:30 AM to 6:00 PM, Saturday from 4:30 AM to 5:00 PM, and Sunday from 7:00 AM to 4:00 PM.

Does Dunkin' in Springfield offer delivery and drive-thru services?

Yes, this Dunkin' location offers both delivery and drive-thru services for customer convenience.