Dunkin'

Reviews

• PP

  Penny Packer

  4 days ago
  1.0
  I recently visited Dunkin’ after losing 80 pounds and allowing myself a rare cheat. I ordered bacon but was handed a plain donut instead. After returning to correct the order, I was given bacon that was cold and unpleasant—disappointing after trusting the staff a second time. Inside the store, an employee handling drive-thru orders openly used inappropriate language to express frustration toward customers. This was unprofessional and uncomfortable to witness. Mistakes happen, but repeated errors combined with poor attitude reflect a serious lack of service standards. Ownership should be aware—this experience fell well below expectations for even a basic order. Its upsetting to give my money to an establishment that can care less about the service its providing. Here I am writing a review, sitting next to cold bacon, frustrated at myself. Foolish me for expecting anything less from this crew. Im not letting this be my forced angry breakfast, to the trash were it belongs. Ill take the loss and go out for something else. 2/28/20 8:10am CHK 909
• JS

  Jarrod Steimle

  Feb 20, 2026
  5.0
  Coffee is awesome and the employees are better
• JM

  Jonathan Mish

  Feb 14, 2026
  1.0
  I think Dunkin and I are in a long-term toxic relationship at this point. I keep coming back, and they keep reminding me why I shouldn’t. My wife ordered a chai latte with almond milk. She took one sip and knew something was wrong, so she politely asked if almond milk was used. The response she got was, “Well she can read so I’m sure she did.” Bold energy for a drink that turned out to be… hot almond milk with zero chai in a chai latte. Meanwhile my coffee showed up as cream with a suggestion of coffee and absolutely no Splenda. Which honestly might be on me for believing I could customize a two-ingredient drink successfully. Mistakes happen. I get it. I’ve messed up orders in my own life. But the confidence level compared to the accuracy level here was incredible. If attitude counted as flavoring, our drinks would’ve been perfect. I’ll still be back, because apparently I enjoy emotional damage with my caffeine. But this visit deserves recognition. I attached the pictures in case management wants to read them to the workers.
• KX

  K xavier’s

  Feb 13, 2026
  4.0
  Really good service but their district is a jerk . i love employess here they know me really well and always fast …4/5 cause of the district she os not friendly and a problem starter!
• BS

  becky strickland

  Jan 19, 2026
  2.0
  Twice in a month I have received horrible service here thus not planning to return. The first time the attitude of the worker sweeping the entranceway when I came in. I even apologized for entering and her eye rolling and heavy sigh was ridiculous. Then this past weekend I did a mobile order. Went in nothing was done. I let them know I was picking up a mobile order and the lady was rude. Said “we have no mobile orders come in”. I saw the two cups by the hot chocolate machine and told her those cups clearly have my name. Instead of apologizing her response was “well why didn’t you just say that to start with”. She then made it and told me how busy she was when there was no cars no one in lobby etc. just overall rude staff