Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
517 reviews
5 stars
208
4 stars
99
3 stars
72
2 stars
37
1 star
101
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.
Order Accuracy
Many reviews highlighted issues with order accuracy, with customers receiving incorrect items or missing items from their orders.
Cleanliness
Several customers noted unsanitary conditions, including dirty restrooms and unclean food preparation areas.
Coffee Quality
The quality of coffee was inconsistent, with complaints about burnt or poorly made drinks.
Overall Experience
Overall, many customers expressed dissatisfaction with their experiences, often recommending other locations instead.
- PBPat BurkeOct 12, 20254.0Typically coffee and doughnut chain with a bit more. Staff can be good or distracted but strive to make it right.
- CMCetsey MartinezOct 3, 20251.0Drive-thru is extremely slow. On top of that, they don’t get your order right. Some of the employees are rude. Not the best Dunkin to stop at. No matter how many times I try to give it a chance and say to myself maybe this time they’ll get it right. That is a failure. 🤦🏽♀️ Just keep going to the next Dunkin.
- DSDiane StoneOct 2, 20253.0I went thru the drive-thru...Asked for 2 Boston creme donuts and a 25 count munchkins(asked for mostly chocolate and powder sugar) got home and had a egg sandwich(?) instead...had to go back. I had looked in the munchkin bag and they looked ok, white sugar and darker glazed. Got my donuts and went home. Just sat down to enjoy my munchkins and guess what...NO chocolate at all. They were pumpkin spice...now, if she had told me they were out, I would have accepted all powder sugar, but I do not like anything pumpkin so half the bag is wasted. Not a happy camper.
- TSTaco SeekerSep 23, 20251.0Avoid this Dunkin, use the one on Sumner Ave right across the street. This location is constantly packed and orders take 30+ mins to get. The Dunkin across the street is usually in and out within a few minutes.
- DLDaniel LSep 2, 20251.0I was just there this morning and ordered a medium coffee. Price w/tax $2.77. The girl didn’t give me my change and when I told her she said that they didn’t have any pennies. What? I’ve grown accustomed to that answer. But what about my two dimes? Okay. It took about 15 minutes of me standing there waiting for them to give me my twenty three cents. The manager went in the back and got the girl a roll of pennies so she could give me my exact change. I would have been okay with the twenty cents, two dimes, but the girl had to make an issue of it with her manager and now she’s looking at me like I’m penny pinching. I would have been fine with the twenty cents. I believe it has something to do with them trying to weasel a tip out of the customer. This is not the first time that I didn’t get all of my change due to me at this particular shop. My next step is to notify the local corporate office on the matter.
Frequently Asked Questions About Dunkin'
What are Dunkin's operating hours in Springfield, MA?
Dunkin' in Springfield, MA is open daily from 4:30 AM to 10:00 PM.
Does Dunkin' offer delivery and curbside pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services.
What are some of the specialty items available at Dunkin'?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Can I order ahead using a mobile app for this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android.
What new seasonal drinks are available at this Dunkin' location?
This holiday season, try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Is there a drive-thru available at the Dunkin' in Springfield, MA?
Yes, this Dunkin' location features a drive-thru for convenient service.
Does this Dunkin' location have free Wi-Fi and accept debit or credit cards?
Yes, they offer free Wi-Fi and accept both debit and credit card payments.
What nearby park can I visit before or after my visit to Dunkin' on Belmont Ave?
Forest Park is a nearby park where you can enjoy outdoor activities before or after your visit to Dunkin'.
Are there dining options close to Dunkin' if I want to explore local restaurants?
Yes, The Farmer's House Restaurant and Vinh Chau Restaurant are nearby options offering American and Vietnamese cuisine respectively.
Where can I find convenience stores or pharmacies near Dunkin' in Springfield?
Your Buddies Convenience Store and Walgreens are nearby for convenience and pharmacy needs.