Brand Certified
Dunkin'
3.8(451 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
140 Armory St, Springfield, MA
01105, United States
Certified by Dunkin' • Mar 01, 2026
(413) 733-0648
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.8
451 reviews
5 stars
234
4 stars
71
3 stars
52
2 stars
25
1 star
69
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and unprofessional behavior from staff.
Order Accuracy
Many reviews highlighted issues with incorrect orders and lack of attention to detail, leading to customer dissatisfaction.
Staffing Issues
Several customers noted that the location is often understaffed, contributing to delays and poor service.
Customer Experience
While some customers praised friendly staff and good service, many expressed frustration with rudeness and lack of acknowledgment.
Food Quality
Feedback on food quality was mixed, with some customers enjoying the offerings while others found them lacking or poorly prepared.
- JLJacob Lefebvre5 days ago4.0I just got a coffee at this location. The place was clean and had good music playing. They guy that served me was friendly. The only reason I am giving 4 stars instead of 5 is the fact that they didn't have change. I paid with a $5 bill for a coffee that was just over $3and was only able to get a $1 bill back. They didn't have change for the rest. It's no big deal for smal change as I typically leave the change anyways. I just found it odd that they didn't have any change. People still use cash so they should have it. Overall good service and I will be going back
- MGMiranda GalloFeb 10, 20262.0Good customer service but everytime I ask Dunkin’s for extra cream cheese on my bagel I barley get any
- MAMalek AlshamaliNov 26, 20251.0Very disappointing experience. The service is extremely slow, the coffee tastes bad, and even the food is prepared with no care — I literally got a bagel with no cream cheese after waiting a long time. The staff seems unorganized and the waiting time is always way too long. I don’t recommend this location at all
- JNJose NunezOct 31, 20251.0Bad bad service, cold food and bad bad bad service..
- ASAli SullivanOct 26, 20251.0Granted it's a dunks and I typically don't write reviews on them but sitting 10 minutes at a window waiting for a sandwich and a refresher is a little bit ridiculous watch them go in and out of a car out back on break smoking weed to the point that even my kid could smell it a little unprofessional to say the least we were in the area for a wrestling tournament we play some mobile order when we got there 20 minutes later for a walk and pick up it wasn't ready it wasn't even started went back just to get my kid a refresher for the ride home and that's when we waited in line it's a little ridiculous
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 140 Armory St, Springfield?
Dunkin' at 140 Armory St is open daily from 5:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
Can I order ahead using a mobile app for faster service at this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a quick grab-and-go experience.
What kinds of meals can I get at this Dunkin' in Springfield?
This Dunkin' serves breakfast, lunch, and brunch, with options including espresso, coffee, breakfast sandwiches, donuts, and tea.
Are there any special holiday drinks available at this Dunkin'?
Yes, during the holiday season, you can try seasonal drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location features a drive-thru for convenient service.
Is this Dunkin' location family-friendly and do they accept credit/debit cards?
Yes, the location welcomes families and children, and accepts both credit and debit card payments.
What nearby gas station is available when visiting Dunkin' at 140 Armory St?
The Sunoco Gas Station is located nearby, providing a convenient option for refueling before or after your Dunkin' visit.
Are there any notable historical sites near Dunkin' in Springfield?
Yes, the Upper Worthington Historic District is close by, a landmark and historical park to explore before or after enjoying your Dunkin' favorites.
What other food options are available near Dunkin' at 140 Armory St?
Nearby you can find Tapia Market and Deli, MJ's Pizza, and Puerto Rico Restaurant and Bakery for additional dining choices.
Brand Certified Facts from Dunkin'
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Certified March 01, 2026Yext Knowledge Graph
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