Dunkin'

3.7
630 reviews
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Business Details

1190 Boston Rd, Springfield, MA
01119, United States
(413) 783-7104
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1190 Boston Rd, Springfield, MA
01119, United States

Hours

Reviews

3.7
630 reviews
5 stars
280
4 stars
135
3 stars
80
2 stars
43
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude, unprofessional, and dismissive towards customers.

Order Accuracy

Many customers reported frequent mistakes with their orders, leading to dissatisfaction and frustration.

Cleanliness

Several reviews mentioned concerns about the cleanliness of the establishment, including dirty bathrooms and unkempt dining areas.

Speed of Service

Customers consistently noted long wait times, both in-store and at the drive-thru, contributing to a negative experience.

Management Issues

Feedback indicated a lack of effective management, with complaints about the behavior of managers and overall disorganization.
  • NT
    Nicanor Tosado
    Dec 16, 2025
    1.0
    The worst dunkin' donut ever the manager have a nasty attitude and don't have no control of the employee there, the food smell like nicotine I don't think they wash their hands 🤢🤮 they always outside smoking I been seeing people walking out of there not being happy I am one of them
  • MA
    Michael Armstrong
    Dec 7, 2025
    1.0
    very poor behavior and very bad attitude towards customers. They all should be fired
  • JP
    John Papasodora
    Nov 29, 2025
    4.0
    Not a big fan of Dunkin donuts in general but I needed something sweet on thanksgiving day so I stopped here and got a Boston cream donut. The place was clean and had the usual staff that were helpful and polite but were busy with other things going on. 🤔
  • EB
    Edward Bowler
    Nov 24, 2025
    4.0
    6 dollar meal deal can't be beat
  • AM
    Alex Morales
    Nov 12, 2025
    1.0
    Disgusting staff and manager does not lead by example. I went through the drive through for a chai tea and they were very unprofessional. I asked them for a tea she constantly kept cutting me off mid order. Then the manager instead of being professional rudely refused to take my order in a form of discrimination and started to laugh right after. I called corporate filed a complaint. That type of management is awful. Nasty rude employees as well. They need to be addressed and re orientated. I work for the law by the way luckily I was rushing to work other wise I'd get out my vehicle show identification so they can have a bit of respect. Nasty staff and nastier manager. If I could them 0 stars I would. Got better treatment at star bucks right after.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Springfield, MA?

Dunkin' in Springfield, MA is open daily from 5:00 AM to 9:00 PM.

What types of meals does this Dunkin' location serve?

This Dunkin' location serves breakfast, lunch, and brunch.