Brand Certified
Dunkin'
3.7(639 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
1190 Boston Rd, Springfield, MA
01119, United States
Certified by Dunkin' • Mar 01, 2026
(413) 783-7104
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.7
639 reviews
5 stars
283
4 stars
136
3 stars
80
2 stars
44
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.
Order Accuracy
Many customers reported frequent mistakes with their orders, leading to dissatisfaction.
Cleanliness
Several reviews mentioned concerns about the cleanliness of the establishment, including dirty bathrooms and food handling.
Speed of Service
Customers consistently complained about slow service and long wait times, particularly in the drive-thru.
Management Issues
Feedback indicated a lack of effective management, with reports of disorganization and unprofessional behavior from management.
- MCMike Caputo1 day ago1.0I stopped in Dunkin doughnuts on Boston Rd. Ordered a breakfast sandwich, hash browns and a iced coffee. I live less than 3 minutes from their parking lot to my front door. Needless to say I was very disappointed to find out my order was cold. Like it was made ahead of time and just sitting on the counter waiting.
- ZNZuleika NievesJan 29, 20261.0El peor servicio al cliente primera y ultima ves que voy fui con mi hijo a comprar una dona y de verdad que de la manera que la tipa nos atendió orible le preguntó que cómo uso los puntos que tengo acomulados en la aplicación y ni me quiso ayudar
- MMMiller MurphyJan 29, 20261.0Terrible experience, there was only 2 people working who were very rude. They didn’t have my order right and had to wait 30 minutes. Can’t be frustrated enough
- NTNicanor TosadoDec 16, 20251.0The worst dunkin' donut ever the manager have a nasty attitude and don't have no control of the employee there, the food smell like nicotine I don't think they wash their hands 🤢🤮 they always outside smoking I been seeing people walking out of there not being happy I am one of them
- MAMichael ArmstrongDec 7, 20251.0very poor behavior and very bad attitude towards customers. They all should be fired
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Springfield, MA?
Dunkin' in Springfield, MA is open daily from 5:00 AM to 9:00 PM.
What types of meals does this Dunkin' location serve?
This Dunkin' location serves breakfast, lunch, and brunch.
Does Dunkin' in Springfield offer delivery and pickup options?
Yes, they offer both delivery and curbside pickup services.
Can I order ahead using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms.
What special drinks are currently featured during the holiday season?
Currently featured holiday drinks include the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and Berry Sangria Refresher.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location features a drive-thru for convenient service.
What are some nearby food options around Dunkin' on Boston Rd?
Nearby food options include La Taqueria Del Pueblo Bar & Restaurant (Mexican/Spanish), Umi (Sushi Restaurant), Palate (Spanish), Palette (Latin American), Taco Bell (Fast Food Mexican), and Friendly Ice Cream (Ice Cream and Smoothies).
Are there nearby services suitable for families and children?
Yes, nearby family-friendly places include Mary Ann Studio of Dance After School and Day Care Program and Yani's Day Care.
Where can I find nearby automotive services while visiting Dunkin'?
Nearby automotive services include Pep Boys (tire dealer and repair), Midas (automotive repair and oil change), Jiffy Lube (oil change and repair), Mr. Tint of America, J.D. Byrider (used car dealer and auto loans), and Washville Car Wash.
What payment methods are accepted at Dunkin' Springfield?
Dunkin' accepts both debit and credit cards for payment.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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