Dunkin'

3.9
382 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1211 East Columbus Ave, Springfield, MA
01105, United States

Hours

Reviews

3.9
382 reviews
5 stars
199
4 stars
72
3 stars
46
2 stars
21
1 star
44

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, rude staff, and incorrect orders, particularly in the drive-thru.

Product Quality

While some customers enjoyed the coffee and donuts, others complained about food being overcooked or not fresh.

Staff Friendliness

There were mixed reviews on staff friendliness, with some praising the helpfulness of employees while others noted rudeness.

Convenience

Customers appreciated the convenience of the location and the speed of service during busy times.
  • HB
    Harry Brent
    Dec 23, 2025
    5.0
    Dunkin’ is a convenient go-to spot for quick coffee and breakfast. The coffee is consistently smooth, donuts are fresh, and the menu offers plenty of choices. Service is fast, prices are reasonable, and it’s perfect for starting the day or grabbing a snack on the run.
  • JM
    Jeremy Morin
    Dec 5, 2025
    5.0
    Nice
  • PR
    Phil Roncarati
    Oct 30, 2025
    1.0
    I walked in at 18:15 to get food and coffee. I was told that I can only have coffee since they are closing. They close at 19:00, NOT 18:15! I should be able to order anything on the menu as long as it's within established business hours!
  • GL
    George Lambouses
    Oct 21, 2025
    5.0
    Great coffee
  • CD
    Cathy Drakes
    Sep 30, 2025
    4.0
    It’s just a Dunkin’ Donuts in the pride station.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Springfield, MA?

Dunkin' is open every day from 5:00 AM to 7:00 PM in Springfield, MA.

Does this Dunkin' location offer delivery services?

No, this Dunkin' location in Springfield does not offer delivery services.