Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
760 reviews
5 stars
351
4 stars
140
3 stars
94
2 stars
36
1 star
139
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiencing long wait times and incorrect orders.
Cleanliness
The location was often described as dirty, with complaints about unsanitary conditions in the dining area and bathrooms.
Food Quality
Many reviews indicated that the food quality has declined, with complaints about stale items and poorly prepared food.
Operational Issues
Customers noted that the store often closed early and had inconsistent hours, leading to frustration when trying to place orders.
Positive Experiences
Despite the negative feedback, some customers praised the coffee and highlighted instances of friendly service.
- HGHipolito GonzalezNov 2, 20251.0Dunkin' Donuts at 100 Congress Street. That's the worst place to go and order the staff no good Even if there nobody there online you have to wait a lot.
- DFDonald FreemanOct 31, 20251.0Very dirty place graffiti everywhere rude staff
- AKaden kulchOct 28, 20251.0Terrible customer service. There is no focus on inside customers, the only focus is on those that come thru the drive thru. I’m not going to stand around and wait for 5 mins to order 1 donut when y'all take multiple drive thru orders during that time.
- RCRodney ColemanOct 19, 20251.0Everything about this location is terrible. The drinks, food and most importantly the staff. The entire staff needs to be fired. The staff do not follow any instructions on mobile orders and get an attitude when they make your drink incorrectly. They also refuse service to anyone (even if you have a mobile orders) after 5:20pm even though their store doesn’t close until 6pm. Replace the staff with people who actually know what they are doing.
- BIBruce Boulay iiiOct 13, 20255.0Coffee was on point.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 100 Congress St, Springfield, MA?
Dunkin' is open Monday to Friday from 5:00 AM to 8:00 PM, and on weekends from 5:00 AM to 6:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
Can I order ahead using an app for faster service at this Dunkin' store?
Yes, you can order ahead using the Dunkin’ mobile app available on iOS and Android for a fast grab-and-go experience.
What special holiday drinks are available at this Dunkin' location?
Try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.
What types of meals does this Dunkin' serve?
This Dunkin' serves breakfast, lunch, and brunch meals including coffee, espresso, breakfast sandwiches, and donuts.
Does this Dunkin' have a drive-thru and free Wi-Fi available?
Yes, this Dunkin' location has a drive-thru and provides free Wi-Fi to customers.
Are there any car rental agencies near this Dunkin' location?
Yes, Avis Rent A Car, Avis Car Rental, and Budget Car Rental are nearby, making it convenient if you're renting a vehicle and want to stop for coffee or breakfast.
What are some nearby accommodation options around the Dunkin' at 100 Congress St?
Nearby hotels include La Quinta Inn & Suites and Inn Place Hotel, which are convenient if you're visiting Springfield and want to enjoy breakfast or coffee at Dunkin'.
Is there an airport near this Dunkin' that travelers might use?
Hartford Bradley International Airport is nearby, providing easy access for travelers who want to grab breakfast or coffee at Dunkin' before or after their flight.
Which other coffee competitors are around in Springfield near this Dunkin' location?
Competitors near this Dunkin' include Starbucks, McDonald's, Dutch Bros, 7Brew, and Panera Bread.