Brand Certified
Dunkin'
3.7(758 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
100 Congress St, Springfield, MA
01104, United States
Certified by Dunkin' • Mar 01, 2026
(413) 382-0237
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.7
758 reviews
5 stars
348
4 stars
139
3 stars
95
2 stars
35
1 star
141
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Multiple customers reported unsanitary conditions, particularly in the restrooms and overall store cleanliness.
Staff Attitude
Many reviews mentioned unmotivated and disrespectful staff, with some customers feeling ignored or mistreated.
Food Quality
Several customers expressed dissatisfaction with the food quality, citing issues like incorrect orders and poorly prepared items.
Positive Experiences
Despite the negative feedback, some customers praised the coffee and service during specific visits, indicating occasional positive experiences.
- DSdenise Suarez2 days ago3.0They take a long time to take your order I was waiting for 12 minutes in line and the person in front of me went to leave because they were taking too long.
- STSerhat TekFeb 11, 20261.0The restroom was disgusting. They need to check and control the staff as soon as possible.
- JSJerry sierraJan 30, 20261.0More time on phones than working
- RRRaffi RJan 17, 20261.0Gross... Bathroom is filthy, needles in trash at least... And it took 10 minutes to get coffee..
- HGHipolito GonzalezNov 2, 20251.0Dunkin' Donuts at 100 Congress Street. That's the worst place to go and order the staff no good Even if there nobody there online you have to wait a lot.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
- Official website