Brand Certified
Dunkin'
3.5(330 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
1046 Wilbraham Rd, Springfield, MA
01109, United States
Certified by Dunkin' • Mar 01, 2026
(413) 783-2741
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.5
330 reviews
5 stars
139
4 stars
58
3 stars
34
2 stars
23
1 star
76
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times and incorrect orders.
Order Accuracy
Many reviews highlighted consistent issues with incorrect orders, leading to customer frustration and dissatisfaction.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others reported rude behavior and a lack of professionalism.
Cleanliness
Several customers noted unsanitary conditions, including flies on food and dirty bathrooms, raising concerns about hygiene.
Overall Experience
While some customers had positive experiences, many expressed disappointment, indicating that this location has declined in quality and service.
- BKBrian KavanaghFeb 20, 20261.0Worst service around
- CLChristy LawFeb 19, 20265.0People are always so sweet. Service is fast! Everything's always fresh.
- HBHarry BrentJan 18, 20265.0Dunkin' is a reliable spot for coffee, donuts, and quick breakfast options. The drinks are consistently well-made, from hot coffees and lattes to iced beverages. The menu also offers sandwiches and baked goods for a convenient meal on the go. Staff are usually friendly, and service is fast, making it a great choice for a morning pick-me-up or casual snack.
- MKM KingJan 13, 20261.0Probably one of, if not the absolute, worst Dunkin's in the area. E X T R E M E L Y slow service (yes, slower than Cooley St) served with attitude and likely an incorrect order.
- ACAaron CohnNov 15, 20251.0This is by far, the worst dunkin in the area. Sadly its the closest to my house, they consistently get orders wrong, and they are insanely slow. One time I waited 15 minutes in the drive through at 3:30Pm (not a busy time) with two cars ahead of me in the drive through, just to get to the window and see a full staff of employees doing nothing.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 1046 Wilbraham Rd, Springfield, MA?
This Dunkin' location is open daily from 4:30 AM to 9:00 PM.
Does this Dunkin' offer delivery and pickup services?
Yes, customers can enjoy delivery and curbside pickup services.
What are some popular menu items available at this Dunkin'?
Dunkin' offers coffee, espresso, breakfast sandwiches, donuts, and tea, including holiday specials like Cookie Butter Cloud Latte and Peppermint Mocha.
Can I order ahead using a mobile app for this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple App Store and Google Play.
Does this Dunkin' location have a drive-thru service?
Yes, there is a drive-thru service available for easy and quick orders.
What meals are served at this Dunkin'?
They serve breakfast, lunch, and brunch meals.
Are children and families welcomed at this Dunkin'?
Yes, this Dunkin' welcomes families and children.
What nearby places can I visit before or after stopping at Dunkin'?
Nearby you can visit Bella Roma II for pizza, Greater Springfield Credit Union for banking services, and John J Duggan Academy if you're interested in local schools.
Is there a nearby supermarket for convenient shopping after visiting Dunkin'?
Yes, Save A Lot supermarket is close by for your grocery and discount shopping needs.
How can nearby transit or local spots help me find Dunkin' at 1046 Wilbraham Rd?
Nearby landmarks like Greater Springfield Credit Union and local schools such as John J Duggan Academy can help orient you to find Dunkin' easily in Springfield's Hampden neighborhood.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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