Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
325 reviews
5 stars
136
4 stars
58
3 stars
34
2 stars
23
1 star
74
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent mistakes with their orders, including incorrect items and missing components.
Customer Service
Reviews highlighted poor customer service, with instances of rudeness and dismissive attitudes from staff.
Speed of Service
Customers experienced long wait times both in the drive-thru and inside the store, often leading to frustration.
Cleanliness
Several reviews mentioned unsanitary conditions, including flies on food and dirty counters.
Mixed Experiences
While some customers praised the service and quality at this location, many others had negative experiences, indicating inconsistency.
- ACAaron CohnNov 15, 20251.0This is by far, the worst dunkin in the area. Sadly its the closest to my house, they consistently get orders wrong, and they are insanely slow. One time I waited 15 minutes in the drive through at 3:30Pm (not a busy time) with two cars ahead of me in the drive through, just to get to the window and see a full staff of employees doing nothing.
- JSJalisa StewartNov 14, 20251.0Asked for cookie butter cold foam did not receive it and when I asked if I could have my drink remade they said no because the line was too long. What a waste of 800 points on something I didn’t even order
- ZRZoey ROct 26, 20251.0I ordered a spider doughnut and instead I got a glazed donut. My mom got this for me and I was looking forward to a spider one, but instead I got glazed. We are very mad.
- LFLouis FioreOct 23, 20255.0Great place
- JBJames BilodeauFeb 25, 20205.0Great experience! Place was busy, both inside and at drive up...but service and wait time were terrific! I asked for my usual coffee, but suddenly had an urge for munchkins.So I asked for 1/2 dozen, variety..got the variety,4 different kinds bit he added 2 at no charge!The young man who took and filled the order, gave us a great smile, wished us a great day...and he helped make it so
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 1046 Wilbraham Rd, Springfield, MA?
This Dunkin' location is open daily from 4:30 AM to 9:00 PM.
Does this Dunkin' offer delivery and pickup services?
Yes, customers can enjoy delivery and curbside pickup services.
What are some popular menu items available at this Dunkin'?
Dunkin' offers coffee, espresso, breakfast sandwiches, donuts, and tea, including holiday specials like Cookie Butter Cloud Latte and Peppermint Mocha.
Can I order ahead using a mobile app for this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple App Store and Google Play.
Does this Dunkin' location have a drive-thru service?
Yes, there is a drive-thru service available for easy and quick orders.
What meals are served at this Dunkin'?
They serve breakfast, lunch, and brunch meals.
Are children and families welcomed at this Dunkin'?
Yes, this Dunkin' welcomes families and children.
What nearby places can I visit before or after stopping at Dunkin'?
Nearby you can visit Bella Roma II for pizza, Greater Springfield Credit Union for banking services, and John J Duggan Academy if you're interested in local schools.
Is there a nearby supermarket for convenient shopping after visiting Dunkin'?
Yes, Save A Lot supermarket is close by for your grocery and discount shopping needs.
How can nearby transit or local spots help me find Dunkin' at 1046 Wilbraham Rd?
Nearby landmarks like Greater Springfield Credit Union and local schools such as John J Duggan Academy can help orient you to find Dunkin' easily in Springfield's Hampden neighborhood.