Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
392 reviews
5 stars
173
4 stars
68
3 stars
45
2 stars
22
1 star
84
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.
Cleanliness
The cleanliness of the location was often criticized, with reports of dirty bathrooms and unsanitary food handling.
Product Availability
Many reviews mentioned that the store frequently runs out of common items, leading to customer dissatisfaction.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, indicating a lack of attention to detail among staff.
Staff Attitude
Several reviews highlighted unprofessional behavior and a lack of basic customer service skills among employees.
- JHJackson Hogan5 days ago1.0I went through the drive-thru and had to repeat my order at least ten times before the employee even attempted to enter it into the system. I was repeatedly told to “hold on,” and eventually another worker had to take over just so I could place a basic order. When I reached the window, my order was completely wrong. I sent it back, and they claimed they would remake it—yet they handed me the exact same coffee with all the same ingredients I had already said I did not want. Nothing had been changed. It was still wrong, and still cold, even though I ordered it hot. I went inside to address the issue again, and the staff continued to argue with me. They insisted there was no whipped cream on it, despite the fact that I clearly tasted and saw it. Then, contradicting themselves, they claimed they didn’t have any whipped cream at all. They refused to refund the order and refused to take the incorrect drink back for the third time. This interaction was primarily with a young woman with short curly hair, but the attitude extended across the entire staff. Every time I visit, they look as though they genuinely resent being there. Their demeanor is consistently unwelcoming, disengaged, and openly miserable, and today made it very clear that providing even basic customer service is something they have no interest in doing.
- SSShotaholicNov 12, 20255.0enjoying my coffee
- EEE4LNov 6, 20251.0these people deserve 0 stars but unfortunately that’s not an option. waited at the window for my orders 10 minutes, multiple workers inside, nobody came to the window. all workers sound like they hate their job. do better and get new staff with faster working time.
- EEEllieOct 25, 20251.0They literally never have anything here anymore. It’s kind of sad.
- RORobin OuttenOct 20, 20251.0The girl at the register was great but it wasnt fair that with all the people on she had to stop to grab something drive thru i had gotten a large berry burst the person who made it did not stir it i know its supposed to be stirred up thats laziness i get it was busy yesterday but still
Frequently Asked Questions About Dunkin'
What are the regular opening hours of the Dunkin' at 1761 Allen St, Springfield, MA?
Dunkin' is open daily from 4:30 AM to 9:00 PM at 1761 Allen St, Springfield, MA.
Does Dunkin' in Springfield offer delivery and curbside pickup?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
Which meals are served at Dunkin' in Springfield?
Dunkin' serves breakfast, lunch, and brunch meals at this location.
Are there any special holiday drinks available at Dunkin'?
Yes, during the holiday season, Dunkin' offers new drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and the Berry Sangria Refresher.
How can I order ahead from Dunkin' in Springfield?
You can order ahead using the Dunkin' mobile app available on iOS and Android or through their online ordering link.
Does the Dunkin' at 1761 Allen St have a drive-thru service?
Yes, this Dunkin' location features a drive-thru for fast and convenient service.
What types of food and drinks are Dunkin' Springfield known for?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea with over 50 varieties of donuts and many premium beverages.
Are there any nearby grocery stores for customers visiting Dunkin'?
Yes, Big Y World Class Market is a nearby grocery store offering fresh produce and groceries, convenient for customers to shop before or after visiting Dunkin'.
What nearby restaurants could I visit in Springfield after Dunkin'?
You can visit Peacock Chinese Restaurant for Asian cuisine or Casa Vallarta Mexican Restaurant for Mexican dishes, both located near Dunkin'.
Is there a place to get a propane exchange located near Dunkin'?
Yes, Blue Rhino Propane Exchange is near Dunkin', providing easy propane exchange services for customers in the area.